Senior Analyst, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Product Delivery

Overview

Product Delivery enables and empowers Customer Delivery teams across Asia Pacific by providing simplified knowledge, expertise, training, and resources that help bring innovative products to market.

Leveraging strong partnerships across the globe and deep subject matter expertise, we deliver the insights, experience, and solutions needed to ensure our products and platforms are deployment-ready and able to scale successfully.

We thrive on tackling the unknown. From pilot programs to complex strategic initiatives, we're trusted to solve challenging problems and turn ambitious ideas into commercial reality.

Most importantly, we're an inclusive, supportive, and creative team of problem solvers who believe in delivering great outcomes while enjoying the journey together.

Responsibilities

• Assess product and market delivery readiness through adherence of Product Delivery methodology.
• Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports.
• Drive the product implementation from readiness, market test into commercialization to allow for scaled deployment.
• Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents.
• Coordinate and provide training sessions to internal Customer Delivery teams as well as customers.
• Act as the knowledge expert on new and complex products.
• Manage a variety of tasks such as coordinating training events and providing support to the team where appropriate.
• Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team
• Understand customer enquiries and issues, perform research, provide advice and resolutions, and escalating issues that require more advance knowledge and troubleshooting.
• Analyze data from product delivery projects, report on performance and success metrics.
• Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks.

Experience

• 5+ years professional experience in financial services, payments or related field.
• Understanding of project management and status reporting
• IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP and cloud technologies such as AWS will be a plus.

At Mastercard, we're building a more connected and inclusive digital economy.

If you're excited by innovation, passionate about customer delivery, and motivated by turning complex ideas into real-world solutions, we'd love to hear from you. Apply today and help shape what's next.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.