Supervisor Community Safety Ambassador

The Supervisor Community Safety Ambassador exists to ensure the effective delivery of the Community Safety Ambassador program by leading, supporting, and coordinating the work of frontline ambassadors. The position provides oversight of daily operations, ensuring patrol coverage, professional standards, and high-quality community engagement. The Supervisor serves as the bridge between ambassadors, city partners, and community stakeholders, helping resolve escalated safety concerns, maintain accurate reporting, and reinforce training and service standards. The mission of the role is to strengthen public safety and community trust by guiding ambassadors in creating a safe, welcoming, and responsive environment across designated corridors.

• Supervise daily operations of Community Safety Ambassadors, ensuring consistent patrol coverage, professionalism, and adherence to protocols. Provide direction, assign zones, and monitor team performance. 
• Provide guidance, coaching, and support to ambassadors in conflict resolution, engagement strategies, and reporting standards. Mentor staff to build skills and professional growth.
• Support staff in handling complex or high-risk incidents. Respond directly to situations requiring supervisory judgment, de-escalation, or coordination with law enforcement/emergency responders.  
• Ensure accurate completion of daily activity logs, incident reports, and service documentation. Review submissions for accuracy and quality and serve as a liaison to community groups. 
• Act as point of contact with law enforcement, social services, violence interrupters, and city staff. Attend coordination meetings and share ambassador observations. 
• Ensure all ambassadors complete required training (de-escalation, CPR/First Aid, Narcan, cultural competency, etc.). Track certifications and schedule refresher courses. • Oversee dispatch calls, ensuring appropriate response by ambassadors. Manage workload distribution, adjusting staffing to cover peak times or special events. 
• Monitor performance metrics, evaluate service effectiveness, and recommend improvements. Identify trends in safety concerns and propose solutions.
• Handle scheduling, timekeeping, and basic HR tasks (attendance, evaluations, performance feedback). Report staffing needs to contractor or city leadership.

WORKING CONDITIONS:
Field work and office setting. Field work involves potential exposure to dangerous individuals and situations.MINIMUM QUALIFICATIONS:   
Associate’s Degree in a field related to the work of the position or two years post high school training or equivalent.

MINIMUM EXPERIENCE:  
Two years of relevant experience, including supervisory or leadership experience.

LICENSES/CERTIFICATIONS:  
• CPR/First Aid
• Narcan Administration
• Valid Driver's License

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.  Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
 
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the City Supervisors Association (CSU).
 
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration.  This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list.  If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.Knowledge of: 
• Community safety principles, de-escalation strategies, and conflict resolution techniques.
• Local resources and referral systems (housing, mental health, social services).
• Reporting standards and documentation protocols.
• Basic security practices and public safety procedures.

Skills in:
• Verbal and written communication.
• Problem-solving, mediation, and decision-making under pressure.
• Utilizing radios, dispatch systems, and reporting technology.

Ability to:
• Lead and coordinate teams.
• Remain calm and professional in high-stress or emergency situations.
• Build trust and rapport with diverse community members and stakeholders.
• Mentor, guide, and support ambassador staff in the field.
• Balance field work with administrative responsibilities.
• Maintain a high level of integrity, professionalism, and reliability.
• Maintain cultural sensitivity and a trauma-informed approach.
• Maintain emotional resilience and adapt to changing conditions.
• Maintain commitment to public service, safety, and community trust-building.