Customer Service Agent - $20.74

Job Description

Fox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive options for short-term rentals and long-term vehicle use, Fox Rent-A-Car offers a diverse range of mobility services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.

We’re seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.

As a Ready Line Agent, you will:

• Maintain a clean, organized, and presentable ready line area.

• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.

• Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.

• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.

• Confirm that an adequately completed checkout slip accompanies each vehicle.

• Assist customers in locating their rental vehicle, providing help with luggage when necessary.

• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.

As a Return Agent, you will:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.

• Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.

• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.

• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.

• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.

As an Exit Booth Agent, you will:

• Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.

• Engage with customers as they leave the facility politely, enthusiastically, and professionally.

• Verify the completion and accuracy of customer rental agreements before finalizing checkout.

• Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.

• Obtain the customer’s signature on the checkout slip, ensuring all forms are correctly executed.

• Maintain the cleanliness and appearance of the exit booth, both inside and out, to ensure a professional presentation.

• Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.

Requirements:

• Valid Driver's License

• Top-notch people skills

• Ability to troubleshoot with a smile

• Patience and understanding throughout the rental experience

• High School Diploma or equivalent

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This is a non-exempt position and pays $20.74 hourly

Employees at this location have access to comprehensive medical, dental, and vision insurance, including prescription savings, along with a 401 (k) retirement plan. The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location. Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits. Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance. Identity theft protection and legal benefits round out the package.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com