Head of Administration & General Services

Key Responsibilities:

• Implement strategy and establish clear goals for the Administration Department in alignment with the Division's business requirements and the Bank's broader strategy.
• Manage and optimize key operational functions, including dining services, facility maintenance, reception, and other support services.
• Collaborate closely with business managers to ensure operational services are fully aligned with current and future business needs.
• Proactively identify and implement cost-optimization initiatives within the Administration Department, as well as drive continuous improvements in administrative processes and procedures.
• Resolve complex issues and act as the final escalation point for the team, providing expert support and effective solutions.
• Lead, mentor, and develop your team, fostering a culture of excellence through effective performance management and career development support.
• Oversee supplier and vendor budgets to ensure cost-effectiveness and the highest quality of service delivery.
• Strategically plan resources, manage budgets, and formulate policies to support organizational growth and maximize efficiency.
• Ensure compliance with applicable laws, rules, and regulations, adhering to company policy, applying sound ethical judgment, and effectively managing risk.
• Supervise and execute projects and initiatives led by Administration Department staff, ensuring high-quality collaboration with other departments within the Bank.

What We're Looking For:

• 6-10 years of management experience in operations or administration, preferably within a large, multinational organization.
• Extensive experience in team management and leading complex administrative operations.
• Demonstrated leadership skills with a proven track record of building and motivating teams.
• Exceptional communication and interpersonal skills, with the ability to convey complex concepts clearly and concisely.
• Proven negotiation skills and the ability to influence senior leaders across various functional areas.
• A strong customer-centric focus and the ability to manage stakeholder expectations at all levels of the organization.
• Bachelor’s degree/University degree or equivalent experience.
• A Master’s degree is preferred.
• Fluent Polish is a must.
• High flexibility and adaptability in a dynamic, fast-paced environment.
• Professional proficiency in English.
• Openness to change and a commitment to continuous professional development.

Citi Handlowy offers:

By joining Citi Handlowy, you will work in hybrid model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits which are currently provided such as:

• Employer paid Defined Contribution Pension Plan contribution of 7% of employee’s pensionable earnings (PPE Program).
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates.
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates.
• Employee Assistance Program financed by Employer.
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave).
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates.
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering.
• Extra days off provided to employees celebrating significant service anniversaries, with eligibility occurring every five years.
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award.
• Special offers and discounts for employees.

Copy and paste the URL below into a new tab in your web browser to view the Collective Bargaining Labor Agreement extract: https://www.citibank.pl/poland/files/ZUZP-KeyProvisions-CitiHandlowy_05012025.pdf

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: https://www.citibank.pl/poland/files/privacy-notice.pdf

Please read the information about internal reports procedure – Whistleblowers Protection Act: https://www.citibank.pl/poland/files/ustawa-o-ochronie-sygnalistow.pdf

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## Job Family Group:

Corporate Services

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## Job Family:

General Services

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## Time Type:

Full time

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## Primary Location Full Time Salary Range:

zł241,750.00 - zł411,650.00

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.