Technology Salesforce Analyst - SCI PRGMR/ANLST III

This posting is only open to residents of the State of Colorado 

ABOUT US:

At The Colorado Department of Public Health and Environment (CDPHE) we are dedicated to the Colorado for All philosophy - working toward a Colorado where everyone has the opportunity to succeed. 

We support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.  We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we strongly encourage individuals from diverse backgrounds to apply.

IMPORTANT INFORMATION:

This position will have hybrid workplace options available, at the discretion of the supervisor and based on business needs. The employee will still be required to report to the agency address listed on this announcement.

Be BOLD.....Make a REAL difference . . . join us in serving our communities advancing Colorado's health and protecting the places we live, work, learn, and play, to create a healthy and sustainable Colorado where current and future generations thrive.

CDPHE offers: 

• Free parking and access to RTD bus lines.

• Flexible working arrangements

• Retirement ( PERA options), Medical and dental health plans

• Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year and generous personal time off

• Tuition assistance 

• Wellness programs

• Professional development opportunities on a wide variety of subjects

• Career advancement opportunities throughout the State system

Some positions may qualify for the Public Service Loan Forgiveness (PSLF) Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

The Work Unit:

The Business Technology Modernization Unit for Business Operations exists within the Air Pollution Control Division [APCD], a division within the Colorado Department of Public Health and Environment [CDPHE], to provide technical operational support for data, technology modernization & business operational efforts. This work unit manages, maintains, and develops the APCD permitting and air databases; investigates, evaluates, and develops new methodologies to clearly connect data to stakeholders; provides Air specific business app support, and drives the development of any/all internal or public facing data platforms that pertains to permitting and operations within Business Operations for APCD.

What You Will Do:

This position serves as a member of the Business Technology Modernization Team supporting both the existing Salesforce solution as well as implementing new solutions by acting as a system analyst, SME and administrator. This position, in coordination with the lead salesforce analyst, will help to mentor current staff and act as a Salesforce subject matter expert on this and connected ecosystem technologies through participation on an agile and/or project team, including implementing, approving designs and configuration changes. Additionally, this position will work with the product owner or assist as a co-product owner to capture requirements, user stories, and document solutions that meet the configure-first, low/no code, and API-driven architectures. This position will ensure conformance of application with software best practices including ensuring unit testing, end-to-end testing, accessibility testing, build updates as well as regression testing for smooth release management.

This position will also ensure they are knowledgeable of the latest Salesforce capabilities and peripheral tools along with ensuring the overall health of the division’s applications meet industry and agency best practices. Through communication and relationship building, the individual in this role will ensure the solutions are meeting the overall business needs thereby supporting the current and future use of Salesforce as a solution. This position will assist teams with the growth of the APCD Salesforce operations to guide administrators across the agency with both Salesforce, related tools, and industry best practices.

Key Responsibilities:

• System Analysis, Configuration and Administration    
  Acts as a primary support and implementation resource for the Division’s Salesforce applications and peripheral apps; the Division has applications within the Salesforce environment, and many more in plan, and supports many  internal and external users. This position will be a go-to resource for the division’s business technology administration and implementation including the creation, maintenance, and management of visualforce pages, omniscript forms, omniscript templates, communities, lightning web components, Apex classes and triggers, APIs / external integrations, workflows, processes, flows, email alerts, omniscript, document generation, templates, forms, fields and objects, record types, assignments, permissions, page layouts etc,. Additionally, this position will act as a first line  resource or support concerning data and integration including ensuring data integrity best practices, identifying and troubleshooting data issues through salesforce configuration or third party integrations, managing and creating reporting and dashboards, and ensuring data backups.

• Functionality Research, Review and Design   
  Works directly with the business units and product owner(s), as well as help support product owner activities to define and document required business functions and processes for the purpose of addressing incidents and change orders required for system functionality. This position will be responsible for helping the product owner clarify any requirements, provide level of effort for user stories, build prototypes as needed, ensure proper testing of success criteria, and training of staff.  The position will communicate with various stakeholders in the process including: Salesforce product owner, project and program managers, business management, SMEs, end users, vendors and OIT.  

• Create training material and demonstration 
  This position will support new and existing product owner(s) and other staff helping to grow the current knowledge base and support the increasing needs of the Division. This position may assist with agile activities and areas that request support as needed, such as  creating user training, materials, requirements gathering, and demonstration when new systems and functionality are implemented. This can include one-on-one or group guidance as well as documentation creation. Additionally, this position will participate in agency-wide opportunities to provide guidance on Salesforce best practices.

• Other Duties as Assigned
  Attends meetings, serves on task forces or teams, completes projects, and performs other duties as assigned by the supervisor.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:

H1E3XX Scientific Programmer/Analyst III

Minimum Qualifications:

NOTE: An applicant may meet the minimum qualifications for this job in one of two ways: They may qualify through their work experience alone or through a combination of education and work experience.

Experience Only:

Six (6) years of experience in Salesforce development and configuration or experience similar to the duties assigned to the position.

Or

Education and Experience:

A combination of related education and/or relevant experience in Salesforce development and configuration or experience similar to the duties assigned to the position and/or a degree in Computer Science, Management Information Systems (MIS), and Information Systems or closely related equal to six (6) years

**This experience must be substantiated within the Work Experience section of your application. "See Resume" will not be accepted. In addition, part-time work will be prorated.**

PREFERRED QUALIFICATIONS:

In addition to the minimum requirements, the successful candidate in this position will have the following highly desirable experience and competencies:  

• Relevant experience with the State of Colorado

• Preference for Salesforce certifications including: Salesforce Certified Administrator, Salesforce Advanced Administrator, Salesforce Platform Developer, Salesforce Platform App Builder, Salesforce OmniStudio Developer, Salesforce Agentforce.

• Preference for experience in permitting, compliance, inspection.

• Preference for working knowledge of various tools including AI/Google (GCP)/AWS, Tableau, Smartsheet, Python, SQL, ArcGIS, Lucid, Looker.

• Preference for working knowledge of Agile methodologies, including tools such as Azure, Jira, Confluence.

• Preference for experience with data analysis, migration, or reporting.

• Preference for experience with user story creation or requirements gathering.

CONDITIONS OF EMPLOYMENT:

• A pre-employment background check will be conducted as part of the selection process.

• TRAVEL: 3-5 days per year for meetings/trainings.
  

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

A complete application packet must include:

• Completed State of Colorado application.

• RESUME

• If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. Transcripts must be attached to your colorado.gov/jobs application.

• If you are a veteran, a copy of your DD214 must be attached to your colorado.gov/jobs application.

The Selection Process:

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify: 

CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

ADAAA Accommodations:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [email protected] or call 303-692-2060, option 5.