Dialler Administrator – Collections

About the Role

We are looking for an experienced Dialler Administrator to support a fast-paced and dynamic Collections environment. This role is critical in ensuring dialler campaigns are optimised, efficient, and aligned to collections strategies and targets.

Key Responsibilities

· Manage and execute dialler campaigns across Collections portfolios

· Configure, monitor, and optimise dialler strategies (inbound/outbound)

· Ensure correct allocation of accounts in line with DPD strategies and business rules

· Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments

· Work closely with Collections Managers to align dialler activity with operational priorities

· Troubleshoot dialler issues and liaise with system providers where required

· Ensure data integrity and accurate campaign setup

· Produce daily and weekly dialler performance reports

· Support continuous improvement of dialler efficiency and agent productivity

Minimum Requirements

· 2+ years' experience as a Dialler Administrator (non-negotiable)

· Proven experience in a Collections call centre environment (essential)

· Strong understanding of dialler campaign management and optimisation

· Experience working with dialler/CRM systems (e.g. predictive diallers, Webitel or similar advantageous)

· Solid analytical skills with the ability to interpret performance data

· Strong attention to detail and problem-solving ability

· Ability to work in a high-pressure, target-driven environment

Key Competencies

· Strategic thinking and campaign planning

· Strong communication and stakeholder management

· High level of accountability and ownership

· Ability to manage multiple campaigns simultaneously

· Results-driven mindset

What We Offer

· Opportunity to work in a high-performance, data-driven collections environment

· Exposure to multiple portfolios and advanced dialler strategies

· A dynamic team focused on continuous improvement and growth