Description

DEPARTMENT: Administration

JOB TYPE: Part-Time  (2 nights/week)

FLSA STATUS: Non-Exempt

WORK SCHEDULE: Monday - Thursday: 2:30 pm - 8:00 pm; 2 nights/week and occasionally earlier than 8:00 pm 

REPORTS TO: Office Manager

POSITIONS SUPERVISED: None

PRIMARY INTERNAL CONTACTS:

Office Manager, Executive Leadership Team, Department Heads, Staff 

PRIMARY EXTERNAL CONTACTS:

Special Needs Clients/Families/Guardians, Educational Programs, Primary Care Physicians, Insurance Companies, Other

Community Professionals

JOB SUMMARY

The Evening Receptionist is a key member of the administrative team primarily responsible for the professional and efficient management of front desk operations. This position requires a broad understanding of Leg Up Farm’s overall operations and the specific programs and services being offered. Exceptional computer skills, the ability to multi-task, attention to detail, and a warm, welcoming, friendly nature are critical success factors.

ESSENTIAL JOB FUNCTIONS

FRONT DESK OPERATIONS

• Answer incoming calls and greet visitors and clients to Leg Up Farm in a friendly, professional, courteous manner.
• Notify service providers of cancelled appointments at the earliest possible opportunity,
• Reschedule canceled and/or missed client appointments. 
• Promptly respond to general inquiries and requests for service in accordance with established policies and procedures.
• Check clients in and out upon entrance and departure of Leg Up Farm and collect applicable co-payments for scheduled appointments utilizing Leg Up Farm’s web-based computer application.
• Maintain knowledge of building occupants and staff whereabouts for the efficient handling of incoming calls, system pages, and emergency evacuations.
• Conduct daily inventory of swipe cards to maintain building security.
• Close the facility in accordance with established policies and procedures. Ensure company assets are secured before leaving the front desk unattended.
• Perform scanning and faxing duties.
• Maintain provider schedules.
• Maintain patient forms.

Requirements

 Required 

• High school diploma or general education degree (GED)
• Completion of New Staff Orientation Trainings
• Mandated Reporting and Child Abuse Training
• Current State Child Abuse History Clearance
• Current State Police Record Check
• Current Federal Criminal History Background Check (FBI Fingerprinting)
•  Compliance with Drug Testing & Satisfactory Drug Testing Results. Due to the safety sensitive nature of this position, we have a Zero Tolerance Drug Policy in place. 
• Knowledge of Leg Up Farm Therapy Program policies and procedures
• Knowledge of client’s right to privacy and protection and HIPAA guidelines
• Intermediate Computer Literacy Skills including word processing, spreadsheets, and emails
• Excellent skills in verbal and written communication, including telephone etiquette
• Highly detail-oriented, able to work independently, multi-task, enjoy interfacing with other staff at all
• levels
• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of
• the business community.
• Ability to communicate clearly and effectively, both orally and written
• Ability to maintain strict confidentiality of protected health information (PHI) and proprietary business
• practices
• Strong Commitment to Organization’s mission, vision, & values
• High Degree of Personal Integrity and Professional Conduct
• High Degree of Flexibility and Dependability
• Deep Sense of Compassion and Responsiveness to Client’s Needs

Preferred

• Associate degree or higher from specialized business or trade school in human services-related field
• Three to six months front office experience
• Outpatient healthcare clinic experience
• First Aid & CPR/AED Certification
• Knowledge of general medical terminology and healthcare benefits
• Knowledge of outpatient medical insurance and billing
• Bilingual

WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. This position is subject to a number of inherent risks associated with equine activities. There is a potential exposure to dander of animals. This position is subject to a number of inherent risks associated with pediatric services which is not limited to bites, kicks, scratches, and hits.

DISCLAIMER

The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the knowledge, skills, and abilities required to do the job.Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.Further, this document does not create an employment contract, implied or otherwise, or the expectation of continued employment. LEG UP FARM is and will maintain an “at-will” employment relationship with all employees. The employment relationship may be terminated at any time by either party for any reason, or for no reason, with or without cause and with or without notice.