HR Generalist (Benefits)

Position: HR Generalist - Benefits

Location: 120 Broadway, New York, NY 10271 - Hybrid/3 days on site (Must reside in NY/NJ/CT)

Schedule: Monday - Friday 9am-5pm

Compensation: $68,000 - $85,000 annual salary

Introduction:

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a number of Medicaid and Medicare managed care plans, and through our Assisted Living Program. VillageCare has delivered quality health care and social services to individuals residing within New York City for over 45 years

Job Summary:

The HR Generalist - Benefits is an entry-level human resource professional responsible for supporting day-to-day HR operations. This role serves as a first point of contact for routine employee inquiries and assists with core HR functions including employee onboarding, HR administration, compliance, benefits, and HR systems maintenance. The position is ideal for individuals building foundational HR knowledge while contributing to a positive employee experience. Act as the first point of contact for employee HR and benefits inquiries; resolve routine issues and escalate complex matters appropriately. Execute high-volume, transactional. HR processes with strong attention to accuracy. Follow established policies, procedures, and service level expectations

Responsibilities:

1. HR Administration

• Ensure accuracy and confidentiality of HR data and documentation across multiple systems
• Support processing of employee changes
• Respond to routine employee inquiries regarding HR policies, benefits, and procedures
• Enter, update, and audit employee data in HRIS systems
• Run standard HR reports and identify discrepancies for correction
• Manage employee inquiries and ensure timely resolution

1. Talent Onboarding

• Support new hire onboarding processes and systems
• Ensure data integrity for all employee files
• Assist with new hire orientation, including benefits overview
• Employee Relations Support
• Provide first-level support for employee questions and minor workplace concerns
• Escalate sensitive or complex employee questions or scenarios appropriately
• Promote a positive workplace culture through engagement initiatives

1. HR Compliance & Policies

• Ensure compliance with federal, state, and local employment laws
• Assist with maintaining HR policies and procedures documentation
• Support audits and compliance reporting as needed

1. Benefits & Payroll Support

• Assist with benefits enrollment and respond to employee questions
• Coordinate with HR Ops and payroll team to ensure accurate employee data
• Support open enrollment activities and communications
• Support routine benefits invoice processing, including analysis, reconciliation, and submission; identify and resolve discrepancies
• Support compliance efforts related to multi-state employment practices by following established guidelines and escalating questions as needed
• Process benefit enrollments, qualifying life events (QLEs), and terminations in HRIS/benefits platforms, ensuring required benefits documentation is received and organized for recordkeeping
• Perform data audits to ensure accuracy of benefit elections and payroll deductions
• Assist with COBRA administration by coordinating eligibility data with vendors
• Support life insurance and disability claims coordination
• Validate benefit deductions and partner with payroll to resolve issues
• Support retirement plan administrative tasks (e.g., loan tracking, distribution paperwork)

1. HR Projects & Reporting

• Participate in HR initiatives such as engagement surveys, training programs, and process improvements
• Compile basic HR reports and metrics as requested
• Contribute to continuous improvement of HR processes and tools
• Support cross functional processes and special projects across HR Team

Experience:

• 1-3 years of HR or administrative experience

• Minimum 1 year experience supporting HR Benefits

• Internship experience in HR strongly preferred

Education and certification:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and relevant experience.
• HR certification (e.g., SHRM-CP or PHR) is a plus.

VillageCare is an Equal Opportunity Employer.