HD General Administrative Assistant II

The Fairfax County Health Department is a progressive public health leader serving 1.2 million residents from diverse ethnic, cultural and economic backgrounds. With more than 100 years of leadership in the field, we are committed to promoting population health, protecting public health and the environment, and ensuring residents' equitable access to health services and information.

We are seeking a dynamic, highly motivated individual to become a member of our Health Services Clinical Team. Working with an administrative team, this position processes clients into various health clinics based on services provided and requested. To be successful, must be able to resolve problems quickly and efficiently, maintain excellent working relationships, possess excellent verbal and written communication skills, attention to detail, manage time sensitive tasks and have the ability to work independently. Under supervision, provides day to day administrative support to the assigned District Clinic Office. Greets and registers clients, promptly answers incoming telephone calls, and responds to client inquiries and requests for information. Accurately enters data and information into appropriate databases, schedules appointments, files, and processes/distributes mail accordingly. Works with other clinic administrative support team and performs other general office duties.

Note: The assigned functional areas of the position are general office administration, receptionist/public contact, and/or information systems/software.

Additional Note: The salary offer for the position will be in the minimum to midpoint range ($42,052.19 to $57,821.92) and may NOT exceed the midpoint rate of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools employees.(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge

• Knowledge of a variety of standard office procedures;
• Knowledge of specific unit terminology;
• Knowledge of work done in related departments.

Communication

• Ability to read and comprehend relevant documents.

Information Abilities

• Ability to process and integrate simple data.

Interpersonal Abilities

• Ability to establish and maintain effective working relationships with both external and internal contacts.

Purchasing and Accounting

• Ability to perform inquiries in Purchasing/Logistics Enterprise Resource Planning systems and/or Financial Enterprise Resource Planning systems.

Word Processing/Typing

• Basic skills in the use of Microsoft Word.

PC Skills

• Basic skills in the use of applicable Microsoft software.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") 
High school graduation and one year of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:

• Valid driver's license.
• Cardiopulmonary Resuscitation (CPR) certification (Required within 30 days).
• Automated External Defibrillator (AED) certification (Required within 30 days).
• Basic Life Support (BLS) certification (Required within 30 days).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, driving record check, and sanction screenings to the satisfaction of the employer. 

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)     

Additional Work Schedule Requirements: Flexible dependent on department needs. May occasionally start as early as 7:00 AM or work as late as 9:30 PM based on the service demands and occasionally on weekends. May be assigned to work at various sites. Must provide own transportation.

PREFERRED QUALIFICATIONS:

• At least two or more years of experience providing administrative support in a high-volume health clinic or medical health care setting with ability to complete tasks with multiple interruptions.
• At least one year of experience with medical billing, database maintenance, filing systems, and scheduling.
• Experience with Electronic Medical Records Systems.
• At least one year of front-line customer service skills/experience with the ability to interact in a friendly, service-oriented, and professional manner with internal and external customers.
• Experience effectively communicating with diverse bilingual/multi-lingual populations.
• High level of integrity and discretion in handling confidential information.
• Ability to work independently and in a team environment, be proactive, exercise good judgment, and use critical thinking skills.
• Highly organized, demonstrates exceptional interpersonal skills and ability to effectively communicate, both orally and in writing. 
• Ability to manage multiple tasks simultaneously.
• Proficiency in the use of Microsoft Office Suite and other software applications.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. as required for the position. Uses hands to grasp, handle, or feel. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Visual acuity is required to read data from paper and on a computer monitor or other electronic device; ability to operate keyboard driven equipment and computer and use of touchscreen. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Ability to drive a motor vehicle. All duties performed with or without reasonable accommodations

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.  

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. 
  
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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