Resort Sales and Conference Specialist

Regular

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13318.htmld

CONFERENCE SPECIALIST

Full Time

Salary Range $52,560 to $62,415 per annum

Placement within the hiring range is based on skills and experience

Application Deadline: September 13, 2026

Do you thrive on organization and details? Do you take pride in providing remarkable guest service in a fast-paced events environment? The Conference Specialist plays a key role within the Resort Sales & Conference Services Team, partnering with internal and external clients to plan, coordinate and communicate all event requirements. This position is responsible for ensuring the seamless execution of meetings, conventions, and special events while delivering an exceptional client and guest experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Serve as the primary liaison between clients and operational departments throughout the planning and execution of events.
• Collaborating with internal and external clients to determine event objectives, budgets, and all other event requirements
• Developing relationships with meeting and event planners to exceed expectations and deliver amazing guest experiences
• Designing detailed event plans, including timelines, menus, room setups, and logistical requirements for corporate and association conventions, internal meetings, and concert riders.
• Develop and manage Banquet Event Orders to ensure accurate communication and flawless execution of all event requirements.
• Playing a key role working with other internal departments (Banquets, A/V Production, Hotel, Culinary etc.)
• Manage the preparation and distribution of Banquet Event Orders, change logs, and running BEO Meetings with internal teams
• Support revenue generation objectives through effective event planning, upselling, and exceptional client service.
• Ability to manage multiple events, competing priorities, and tight deadlines in a fast-paced event environment.
• Conduct site inspections, site tours, and pre-conference meetings to confirm event requirements and ensure operational readiness.
• Conduct post-event evaluations and client feedback discussions to identify opportunities for continuous improvement.
• Review and coordinate final program billing to ensure accuracy and timely delivery.
• Support sales initiatives as required to maintain business levels, retain existing clients, and cultivate new business opportunities.
• Adhering to compliance and workplace policies, internal control procedures, and AGCO directives
• Other duties as assigned

The ideal candidate has:

• College diploma, university degree, or equivalent work experience, with preference given to Hospitality, Tourism, Event Management, or a related field
• Minimum three (3) years of experience in conference services, event planning, hospitality, or a related customer-focused environment.
• Computer proficiency with Microsoft Outlook, Excel, Word, and Power Point required
• Experience using Delphi/Amadeus or similar event management software preferred
• Certified Meeting Professional (CMP) designation considered a strong asset
• Strong written and verbal communication skills
• Exceptional organizational, time-management, and problem-solving skills with a keen attention to detail

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos