Medical Assistant

Description

 About Us:

Ho’ola is a physician enterprise strategy that provides Hawaii’s physicians with the ability to maintain a level of independence while receiving full-spectrum business support and new opportunities for growth.

This national strategic merger model for physicians is spearheaded by Surround Care, a healthcare transformation company dedicated to fixing affordability, quality, access, and experience for individuals, communities, and populations across the U.S.

Foundational to this model is the belief that the collective clinical excellence and strength of an aggregation of independent physicians will enable health systems and health plans to engage in new forms of partnership bringing value to all healthcare stakeholders; those who need care, those who provide care, and those who pay for care.

Ho'ola is part of Surround Care, a leader in healthcare transformation. Since 2016, Surround Care company Navvis has partnered with one of Hawaii’s largest healthcare organizations to optimize performance in value-based contracts and population health management

Learn more at: www.hoolahealth.com

Position Summary:

The Medical Assistant is responsible for supporting both front office and back office operations to ensure efficient clinic workflows and exceptional patient care. This role serves as a key point of contact for patients, manages administrative and clinical support functions, maintains accurate records, supports quality initiatives, and assists with medical office compliance and inventory management.

A Day in the Life:

• Serve as the primary point of contact for patients by answering phones, responding to messages, scheduling appointments, and providing exceptional customer service.
• Manage patient registration, check-in, and check-out processes, including updating demographic and insurance information, collecting copayments, obtaining required forms, and maintaining accurate patient records.
• Coordinate referrals, laboratory requisitions, insurance verification, claims processing, payment posting, and patient billing activities.
• Maintain electronic health records by scanning, filing, and entering clinical and quality-related data, including lab results, diagnostic screenings, specialist reports, and payer-required quality measures.
• Prepare for patient visits by reviewing charts, care gaps, hospital and emergency room reports, preventative care requirements, and quality program measures.
• Support clinical operations by rooming patients, documenting vital signs and chief complaints, performing EKGs and screening tests, administering injections, and maintaining accurate clinical documentation.
• Provide patient education related to chronic disease management, medications, specialty injection therapies, advance directives, POLST forms, and other healthcare services.
• Coordinate specialty medication programs, including prior authorizations, required testing, scheduling, administration, follow-up, and ongoing patient communication.
• Assist with medical records management, including records requests, audits, payer reviews, retention activities, and regulatory compliance.
• Maintain a clean, safe, and organized office environment by disinfecting clinical and administrative areas and ensuring adherence to infection control standards.
• Monitor inventory levels and coordinate ordering of office supplies, medical equipment, vaccines, laboratory materials, and housekeeping supplies.
• Support practice quality initiatives, value-based care programs, and performance measures to improve patient outcomes and organizational goals.
• Collaborate effectively with providers, staff, patients, insurance carriers, and external healthcare organizations to ensure efficient clinic operations and continuity of care.

What Success Looks Like in this Role:

• You have excelled in compassionate, professional and exceptional communication/telephonic skills while being detailed-oriented in a very fast-paced environment
• You have facilitated multiple components of care to include, but not limited to, scheduling, gaps in care closure, and ensuring all collected data is entered into the care management module accurately
• You have a personal commitment to a person-centered approach, along with strong relationship-building, communication, and active listening skills required
• You serve as a patient advocate on a daily basis and it shows in the quality of your work and interaction with others

Requirements

 We are excited about you if you have these things:

• Must have graduated from an accredited program like Commission on Accreditation of Allied Health Education Programs (CAAHEP), Committee on Allied Health Education and Education (CAHEA) or Accrediting Bureau of Health Education Schools (ABHES), National Healthcareer Association (NHA)
• Certified Medical Assistant (CMA) in New Jersey, Required OR Nationally Registered Certified Medical Assistant (NCMA), Preferred
• MA Certification must be in good standing with the ability to get licensed in other states
• 1+ year of customer service or call center experience/centralized patient scheduling center experience required
• Excellent customer service skills
• Knowledge of population health is a plus
• Physician practice experience preferred and medical terminology experience required
• Understanding of HIPAA and the ability to protect patient information

What You’ll Get:

Ho’ola is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere! We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Ho’ola, we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Ho’ola.

Ho’ola offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.

Our Commitment:

Ho’ola is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at [email protected].