Dental Office Manager

Description

About Us

4M Dental Implant Center is a leading provider of advanced dental implant solutions dedicated to transforming smiles and improving lives. Our patient-focused approach, commitment to excellence, and high standards of care have established us as a trusted name in dentistry.

We are seeking a highly organized, motivated, and personable Office Manager to oversee the daily operations of our Long Beach, California, practice. The ideal candidate will be a strong and confident leader with exceptional communication skills, extensive patient-management experience, and the ability to develop and hold teams accountable while maintaining a positive and professional work environment.

Key Responsibilities

Office Operations

• Oversee daily office operations to ensure an efficient, organized, and patient-focused practice.
• Maintain and enforce office policies, procedures, and performance standards in accordance with company guidelines and applicable regulations.
• Monitor office supplies and inventory to ensure the practice remains fully stocked and operational.
• Identify opportunities to improve workflows, productivity, and overall office performance.
• Partner with clinical and operational leadership to support practice goals and initiatives.

Leadership and Staff Management

• Provide strong, consistent leadership to administrative and support staff.
• Lead, motivate, coach, and hold team members accountable while fostering a collaborative and professional work environment.
• Coordinate employee schedules to maintain appropriate staffing levels and optimize productivity.
• Train and evaluate employees, provide timely feedback, and address performance or conduct concerns appropriately.
• Organize and lead effective staff meetings while ensuring clear and consistent communication throughout the practice.
• Promote teamwork, employee engagement, accountability, and a positive workplace culture.

Financial and Practice Oversight

• Assist with budgeting, expense management, financial reporting, and achievement of practice goals.
• Oversee billing, insurance claims, collections, and patient accounts to ensure timely and accurate processing.
• Monitor key performance indicators and help implement action plans to improve practice performance.
• Collaborate with the finance and Revenue Cycle Management teams to streamline financial processes and resolve account-related concerns.

Patient Management and Experience

• Oversee the patient experience from initial contact through treatment and follow-up.
• Serve as a primary point of contact for escalated patient inquiries, complaints, concerns, and feedback.
• Manage challenging patient situations professionally, calmly, and with a solutions-focused approach.
• Ensure patients and visitors receive welcoming, compassionate, and professional service.
• Implement processes that improve patient satisfaction, communication, retention, and overall experience.
• Work closely with the clinical and administrative teams to resolve patient concerns and maintain continuity of care.

Technology and Records Management

• Ensure patient records are accurate, organized, and maintained confidentially in compliance with HIPAA requirements.
• Oversee the scheduling system to maximize patient flow, productivity, and operational efficiency.
• Ensure the team uses practice-management software and other office technology accurately and consistently.

Requirements

• Minimum of five years of leadership or management experience in a dental office is required.
• Proven ability to lead, coach, motivate, and hold teams accountable.
• Strong patient-management experience, including resolving concerns and managing escalated patient situations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with patients, employees, providers, and leadership.
• Exceptional organizational, problem-solving, and time-management abilities.
• Detail-oriented, dependable, and able to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, dental practice-management software, scheduling systems, and electronic patient records.
• Knowledge of dental terminology, billing, insurance, collections, and treatment workflows is strongly preferred.
• Bachelor’s degree in business administration, healthcare management, or a related field is preferred but not required.