Change Expert / Business Analyst ViDA

At ING, we prioritise internal talent and actively support your next career step. If you believe this opportunity aligns with your ambitions, we encourage you to apply.

Are you an experienced Change Expert / Business Analyst with proven experience in e-invoicing and/or e-reporting? Can you translate complex regulatory requirements into clear business, process and implementation deliverables? Do you enjoy working in a multi-domain environment with Finance, Tax, Tech, Procurement, Wholesale Banking and Retail stakeholders? Then this could be your next step within ING.Within COO Finance, we are looking for a Change Expert / Business Analyst to join the ViDA team within the Tribe Procurement & Cost Management.

About the Tribe Procurement & Cost Management

The Tribe Procurement & Cost Management is a global delivery organisation responsible for building scalable, compliant and data-driven capabilities across procurement, cost management and cost allocations. The tribe supports ING’s ambition to move towards a more standardised, digital and future-proof operating model for Finance, Tax and Procurement stakeholders across ING entities.

About ViDA

ViDA VAT in the Digital Age is a bank-wide strategic and regulatory programme requiring ING to implement e-invoicing and e-reporting capabilities. The programme supports ING entities in becoming ViDA compliant by providing a global e-invoicing and e-reporting capability, relevant knowledge and supporting tools. The programme also focuses on complete and correct billing data, as VAT data will be reported to tax authorities in real time.

For ING, this means setting up a global capability, contracting an e-invoicing/e-reporting service provider, building an internal implementation team and supporting the connection of key ERP and billing systems. The planned 2027 scope includes systems such as PeopleSoft, WB Global Billing, EPOS, EKIP, Belgium billing systems and NL incoming invoices.

Your role and work environment

As a Change Expert / Business Analyst within the ViDA team, you will play a key role in translating regulatory, tax, business and technical requirements into clear business analysis, implementation deliverables and change plans. You will work closely with the Product Lead ViDA, Tax, Finance, Tech, Procurement, Wholesale Banking, Retail and local entity representatives. Your focus will be on creating clarity, structuring complexity and helping the team move from programme initiation towards concrete implementation and onboarding of systems. You will operate in a dynamic environment where regulatory compliance, e-invoicing expertise, data quality, process standardisation and stakeholder alignment are critical.

Your key responsibilities

• Analyse regulatory, tax, finance and business requirements related to e-invoicing and e-reporting.
• Translate complex requirements into business requirements, functional specifications, process flows and implementation epics/features.
• Assess current billing, invoicing and reporting processes across impacted systems and domains.
• Support impact assessments for source systems to be connected to the global e-invoicing/e-reporting capability.
• Define onboarding requirements, data requirements, controls, reporting needs and acceptance criteria.
• Contribute to backlog creation and prioritisation for the internal implementation team.
• Support the embedding of regulatory compliance, auditability and control requirements into processes and solutions.
• Align stakeholders across Finance, Tax, Tech, Procurement, Wholesale Banking, Retail and local entities.
• Facilitate workshops and create clear communication materials, decision documents and status updates.
• Support change adoption through knowledge sharing, training materials, handover documentation and a smooth transition to operational support.

We are looking for

A structured and hands-on Change Expert / Business Analyst who is comfortable working in a complex, regulated and international environment. You bring clarity, ownership and delivery focus.

You have:

• Experience as a Business Analyst, Change Expert, Process Expert or similar role in a complex organisation.
• Proven experience with e-invoicing, e-reporting, electronic invoicing platforms or invoice-related regulatory change.
• Strong analytical skills and the ability to translate complexity into clear requirements and practical deliverables.
• Experience with finance, tax, procurement, billing, ERP or regulatory change is a strong advantage.
• Affinity with VAT, data quality, compliance-driven transformation and operational control.
• Strong stakeholder management skills and the ability to work across business and technology teams.
• Excellent communication skills in English, both written and verbal.
• A structured way of working, with strong documentation and facilitation skills.
• A proactive mindset and the confidence to challenge, clarify and drive topics forward.

How to succeed

You are successful in this role when you are able to bring structure to a complex regulatory programme, create clear requirements and help stakeholders make informed decisions. You combine business understanding with an analytical mindset and you are able to connect the dots between Tax, Finance, Tech and Operations. You take ownership, communicate clearly and help the team move from ambiguity to execution.

What we offer:

An impactful career within an international environment offers you every opportunity to get the best out of yourself and grow personally and professionally. A role of 36/40 hours and a unique offer that fits in with the times of today. We consider your home situation and ambitions and help you balance work and private life. Discover yourself our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

Interested?

Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. We are looking forward to meeting you!

About us:

With around 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a difference. We hire smart people like you for your potential, not your past. Our biggest expectation is that you will stay curious. Keep learning. Take on more responsibility. In return, we will back you to develop into an even more awesome version of yourself.

Questions?

Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.