Field Support Representative (12 Month Parental Leave Cover)

Join IDEXX as a Field Support Representative within our Field Support team. This full-time, 12-month parental leave cover opportunity is ideal for a customer-focused professional who enjoys combining technical expertise, training, and relationship building to support veterinary clinics and help customers get the most from IDEXX diagnostic solutions. The territory this role will cover is Southern and Western Sydney, extending across Western and Central NSW including Bathurst, Dubbo, Orange and surrounds.

Why this role matters:

At IDEXX, every role contributes to improving the health and well-being of pets, people, and livestock through innovative diagnostic and software solutions. In this role, you will help veterinary professionals deliver better patient care by ensuring they can confidently use our diagnostic technology, while strengthening customer relationships and supporting the success of our products in practice.

In this role:

• You will install and support IDEXX diagnostic equipment, product and services within veterinary clinics.

• You will provide education, onboarding, and training to veterinary clinic teams.

• You will troubleshoot hardware and software issues and help customers identify effective solutions.

• You will build strong, long-term relationships with veterinary professionals and clinic teams.

• You will collaborate closely with commercial and internal support teams to deliver an exceptional customer experience.

• You will promote IDEXX products and services, helping drive customer satisfaction, loyalty, and successful clinic outcomes.

• You will travel extensively throughout your assigned territory to support customers in person.

What you need to succeed:

• You have a qualification in Veterinary Nursing or another relevant Science discipline.

• You have significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity.

• You have excellent written and verbal communication skills and can adapt your style to different audiences.

• You have strong organisation, prioritisation, and time management skills.

• You have experience providing technical support and troubleshooting customer issues.

• You are confident delivering training and education to diverse groups.

• You have strong problem-solving skills and enjoy researching solutions to complex challenges.

• You work collaboratively across teams and build positive working relationships.

• You have knowledge of veterinary medicine, clinic workflows, or diagnostic processes.

• You are comfortable travelling extensively (up to 85% of the time) throughout your assigned territory and enjoy working independently across a large geographic region

• A Certificate IV in Training & Assessment (or equivalent) will be highly regarded.

What you can expect from us:

• A meaningful role where your work directly supports veterinary professionals and improves animal health outcomes.

• The opportunity to leverage your veterinary leadership experience in a broader, field-based role while continuing to make a meaningful impact on veterinary teams and patient care.

• A fully maintained company vehicle

• The opportunity to further grow your career within IDEXX through a highly customer-facing position.

• Exposure to industry-leading diagnostic technologies and solutions.

• Ongoing learning and development opportunities supported by experienced Field Support and Commercial team members.

• The opportunity to expand your internal network while developing valuable technical, customer, and communication skills.

• A role that offers autonomy, variety, and visible impact.

• Competitive compensation, incentives, and benefits in a collaborative and purpose-driven environment.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via [email protected] or visit https://careers.idexx.com/us/en/anz or https://www.idexx.com.au/en-au to learn more about IDEXX.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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