Third KeyHolder

Third Keyholder Job Description        
Your Role: 
Provides exceptional customer service by greeting customers, assisting with merchandise 
selection and location, and efficiently completing sales transactions. Performs additional 
responsibilities as needed to support store operations, including assisting the Store Manager with 
daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and 
ensuring overall store cleanliness and appearance. In absence of Store Manager or Assistant Store 
Manager, responsible for opening or closing store, overseeing store conditions and providing 
operational assistance. 
Principal Duties & Responsibilities: 
1. At the direction of the Store Manager, provides guidance to store team members on Family Dollar 
operating practices and procedures. Must be able to effectively communicate and explain these 
(and other) standards/procedures to team members. 
2. Greets, assists and thanks customers in a positive, approachable manner. Answers questions 
and resolves customer inquiries and concerns. 
3. Handles situations with the best interest of both the customer and Company in mind. 
4. Builds average basket transaction and store sales through suggestive selling, advising customers 
of promotional items and linking add-on items. 
5. Maintains a clean, well-stocked store for customers. 
6. Maintains a positive image towards internal customers, external customers and the community. 
7. Accurately handles customer funds and processes transactions using the POS system.  
8. Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers 
merchandise from stockroom to store. Stocks shelves and recovers merchandise in the store. 
9. Assists the Store Manager in asset protection prevention by maintaining a presence in the store 
and providing excellent customer service. 
10. Assumes certain responsibilities in absence of the Store Manager or Assistant Store Manager, 
including opening and closing duties, providing operational assistance to cashiers, maintaining 
record keeping and cash register deposits/receipts 
11. Completes all Position Based Training timely. 
12. Follows all Company Policies and Procedures. 
13. All other duties as assigned. 
Position Requirements: 
• Availability: Ability to work flexible, schedule to include days, evenings, weekends and holidays. 
• May be required to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to 
above shoulder height and adequate fitness level to meet demands of frequent walking, standing, 
stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable 
accommodation. 
Minimum Requirements:  
Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to 
others operational directives (e.g., merchandise schematics, etc). 
Experience: Prefer management experience in retail, grocery or drug store environments 
Your Perks and Benefits: 
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition 
to medical, pharmacy, dental, and vision insurance, we offer: 
• Employee Assistance Program 
• Retirement plans 
• Educational Assistance 
• And much more! 
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting 
qualified people of all backgrounds, and makes all employment decisions without regard to any 
protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, 
NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to 
be considered for employment in certain roles. We are committed to complying with the Americans 
with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with 
disabilities. 
This job specification should not be construed to imply that these requirements are the exclusive 
standards of the position. This is not to be considered a complete list of job duties, which appear in 
the job description for this position, and which may be amended from time to time at our discretion. 
Incumbents will follow any other instructions and perform any other related duties as may be 
required by their supervisor. 
Please note, this job description is not a contract of employment and may be modified to meet 
evolving business needs. Employment is at-will, meaning that either the employee or the company 
may terminate the employment relationship at any time, with or without cause or notice.