Liability Claims Analyst

Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Hiring Range:  $68,038.00 - $78,000.00 Annually 
Hours/Schedule: M-F 8:00 - 4:30

This is a flexible/hybrid position with the flexible work schedule to be determined after the probationary period. Position requires mandatory, in person office work on a weekly basis to attend meetings, investigate claims, consult with City staff, meet with residents, send/receive correspondence, provide customer service, process payments and records etc. 

Join one of the highest fiscally rated entities in the country. The City of Durham’s Finance Department promotes sound management and stewardship of taxpayer dollars by helping the City Council, City Manager and City departments manage their financial resources and leading risk management administration and training. If sound fiscal management is what you’re about, join our team!
 
This position is part of the Risk Management Division of the Finance Department. The Risk Management team aims to provide a safe environment for employees and the public it serves. Our goal is to prevent and minimize the financial impact of losses and reduce the frequency and severity of injuries to employees and residents. As a self-insured entity, the Risk Management Analyst will investigate, evaluate, and process property & casualty claims made against the City. Such claims may be self-administered by the Risk Management Analyst or processed in conjunction with the City’s third party administrator. Additionally, this position is responsible for facilitating subrogation recovery for damaged City vehicles and property losses, providing self-insured fiscal management, applying governmental immunity, implementing prevention and loss control strategies, and providing training to internal customers. Decision-making includes providing input in risk management objectives, development and improvement of claim filing processes, data collection and analytics, and liability determinations. Incumbents should provide professional, journey-level work in auto and general liability claims including property damage, bodily injury, subrogation, and interpreting and applying insurance standards and policies. Prior municipal insurance program administration is preferred but not required.

• Process, investigate, analyze, and determine liability for City accidents and incidents involving property damage and bodily injury
• Contact residents/claimants/insurance carriers via phone within 48 hours of claim receipt
• Oversee the City’s third-party administrator and the assigned liability claims adjusters
• Implement and facilitate claim reporting and processing procedures
• Document claim activity, set accurate reserves, and process claim payments using the assigned risk information management software
• Identify subrogation situations and initiate appropriate action, including preparing demand packages, and appropriate follow-up through claim closure
• Work in conjunction with the Risk Manager/Risk Administrator and the City Attorney’s Office to process and track claim litigation and participate in settlement mediations
• Provide reporting and analysis to the Risk Manager on claim trends, expenses, subrogation collection, etc.
• Participate in accident review boards and loss control committees
• Provide training to City staff on proper claim reporting procedures and general risk management topics
• Assist the Risk Manager and other team members with special projects, general tasks, and other functions as needed

• Bachelor’s degree in business or public administration or directly related field 
• Two years of professional experience in an area related to assignment.

 • NC Adjuster License or ability to obtain one within 1 year of employment
  • Prior experience applying governmental immunity
  • Experience in litigation management
  • Advanced level proficiency in MS Office applications, particularly Excel
  • Experience providing in-person training
  • AIC or other insurance designation