- Location
- SANTA MARIA, CA, US
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Job Summary and Responsibilities
As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support.
Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems.
To be successful in this role, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction.
Responsibilities:
- Handle high-volume inbound calls.
- Provide accurate information and resolve issues.
- Document all interactions meticulously.
- Utilize scripted greetings and closings.
- Maintain a positive, empathetic customer focus.
Requirements:
- Excellent communication skills.
- Strong problem-solving ability.
- Patient and empathetic approach.
- Attention to detail.
- Basic computer proficiency.
Job Requirements
Required
- 6 months experience as Call Center Rep or
- Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.
Preferred
- Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Where You’ll Work
Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California
