- Location
- San Jose, Costa Rica
- Type
- Full-time
- Department
- Sales
- Seniority
- Lead
- Education
- Bachelor
- Source
- Workday
Description
Manages attainment of lead generation, pipeline creation, and sales development goals by region. Develops long-term strategies that drive demand generation, sales-qualified opportunities, and revenue growth. Oversees the development of supervisors, lead generation representatives, and pre-sales teams. Participates in strategic division initiatives and ensures consistent employee management practices across the department. Fosters cross-functional teamwork and communication between Sales, Marketing, Vendor Partners, and Business Units. Provides department-wide direction in support of the division's long-term growth strategies and ensures timely completion of all projects and responsibilities.
Essential Duties and Responsibilities
Work with the Sales Director to develop and execute annual business plans focused on pipeline growth, SQL generation, and revenue attainment.
Assigns quarterly sales goals by territory.
Oversees departmental reporting, forecasting, and analytics to ensure data-driven business decisions.
Communicates job responsibilities, objectives, and performance expectations through MBOs and structured development plans.
Develops quarterly plans with outside sales for territory development.
Presents quarterly business plans at team level.
Manages 100% attainment of Sales, GP$, GP% and corporate special goals.
Maintains excellent customer and vendor relationships.
Interfaces with departmental Director to ensure cross-corporate teamwork.
Oversees strategic projects for division growth.
Provides sales with the tools needed, such as slippage reports, Credit Utilization, descending reports, new Customers reports, leads, and customer focuses, and the process to utilize them.
Develops motivational strategies and TD Monthly/Quarterly sales promotions. Continues to work with PM and Vendors for sales promotions.
Oversees Employee Development activities, including quarterly one-on-one "feedback" meetings with all employees, quarterly service observations, and reward and recognition programs for top employees.
Sets up meetings with support departments and holds sales and staff meetings in order to improve communication within the department.
Responds to escalated customer issues to ensure satisfactory resolution.
Maintains strategic vendor relationships.
Addresses escalated personnel issues prior to HR involvement. Ensures timely resolution of employee issues and consistent actions across regions.
Additional Duties and Responsibilities:
Performs other duties as assigned.
Meets punctuality and attendance standards.
Supports ongoing process improvement and operational excellence initiatives.
Partners with leadership on special strategic projects designed to increase pipeline generation and sales effectiveness.
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to adjust readily to change and adapt as needed.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to foster win/win situations and ensure productive resolutions of conflict.
Able to build solid, effective working relationships with others.
Able to coach others in the development of their skills.
Able to display assertiveness and a high level of self-confidence.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to identify needs and opportunities and develop action plans to address.
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
Able to sort through numerical information and recognize trends and details.
Able to supervise, train, and evaluate the performance of subordinates.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Minimum Educational/Experience Requirements:
High School Diploma or equivalent required.
Some college coursework or an Associate's/Bachelor's degree in Business, Marketing, Sales, Communications, or a related field preferred.
Additional Education/Previous Experience Recommendations:
Working knowledge of systems / applications.
Demonstrates creativity in problem solving.
Advanced level of judgment and decision making.
5-7 years relevant sales management experience.
Working conditions:
Professional office environment.
Hybrid work environment as applicable.
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
#DNS
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
