IT Engineer — Wire Payment Applications

ROLE OVERVIEW
Synovus needs an IT Engineer to support and enhance its critical wire payments platforms, focused on production stability, engineering improvements, integrations, and operational excellence. The engineer will partner closely with Product, Operations, Infrastructure, and vendors on both day-to-day support and modernization initiatives such as ISO 20022 adoption.
TOP SKILLS

• 3–5+ years of experience engineering wire payment systems
• Experience with middleware/API platforms, observability tools, and scripting/automation
• Experience with file-based integrations (SFTP, PGP, batch schedules) and API-based integrations (REST/SOAP, middleware/orchestration)

KEY RESPONSIBILITIES

• Troubleshoot and resolve complex issues across applications, batch, file transfer, API, database, and infrastructure layers
• Perform root cause analysis (RCA) and implement remediation to reduce repeat incidents
• Build enhancements, fixes, and automation to improve performance and reduce operational toil
• Support integrations/connectivity with internal systems and external networks/vendors via APIs, SFTP, and batch processing
• Maintain interfaces between payments applications and upstream/downstream systems (core, digital channels, fraud/AML, GL, data platforms)
• Execute release, deployment, and configuration changes per SDLC and change management
• Support system, integration, and UAT testing, including data setup, validation, and defect resolution
• Create and maintain technical documentation, runbooks, and operational procedures
• Support platform modernization efforts (ISO 20022 adoption, cloud migration, microservices, API modernization)
• Support audit requests and remediate findings/vulnerabilities within SLA

REQUIREMENTS / MUST-HAVES

• Experience with SQL (querying, joins, stored procedures, performance basics)
• Strong troubleshooting skills across application and infrastructure layers
• Cloud or hybrid environment experience (Azure/AWS)
• Strong communication skills and ability to operate effectively under time pressure
• Technical environment: SQL Server; SFTP with key/certificate management; REST/SOAP, JSON/XML, ESB/middleware; APM/log search/dashboards; Control-M or similar enterprise batch scheduling; Git and CI/CD pipelines