Key Account Specialist - Outsourced

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are looking for a results-driven Key Account Specialist to join our team. In this high-impact role, you will support and manage designated customer accounts, serving as a vital link between Roche and key healthcare partners. Working closely with cross-functional teams and key account leads, you will execute tactical account plans, strengthen formulary positioning, and drive patient access to our innovative portfolio.

Your Impact:

• Account Execution & Support: Manage day-to-day engagement for assigned customer accounts, ensuring seamless execution of business plans and delivery against access and sales metrics.
• Formulary & Access Operations: Support formulary positioning and pull-through initiatives to maximize patient access to Roche products and services.
• Relationship Building: Establish and maintain strong, collaborative relationships with key operational stakeholders, healthcare professionals, and account decision-makers.
• Tactical Implementation: Translate overall account strategies into practical, day-to-day field activities and targeted engagement strategies.
• Market Insights: Gather and share account-level insights, competitive dynamics, and market trends to support continuous optimization of account strategies.

Who you are

• Medical background –Bachelor degree of Pharmacy
• Industry Experience: 1-2 years’ experience in pharmaceutical/healthcare sales, key account support, or customer-facing commercial roles.
• Execution Focus: Demonstrated ability to execute commercial plans, track performance metrics, and deliver on sales targets.
• Relationship & Communication Skills: Strong interpersonal skills with the ability to engage, influence, and build trust with diverse healthcare stakeholders.
• Account Management Fundamentals: solid understanding of hospital systems, formulary access processes, and customer ecosystem dynamics.
• Collaborative Mindset: Strong team player capable of working seamlessly with cross-functional teams (Medical, Market Access, Brand Marketing).
• Excellent Command of English Language
• Excellent communication skills to facilitate complex information messaging.
• Entrepreneurial attitude, e.g. challenges the status quo and takes calculated risks
• Encourage highly motivated and effective teams with a performance-led culture.
• Ability to prioritize across multiple competing priorities
• Excellent networking abilities & exceptional ability in working across matrix organizations and leading cross-functional initiatives.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.