Sr. Analyst/Associate – SW Support

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title - Sr. Analyst/Associate – SW Support

Location – Pune

Shift Coverage - North America business hours (8 AM – 5 PM CST)

Job Summary

The role is responsible for providing L2 operational and technical support within Omnium Application Support team with primary focus on reconciliation and control services, data onboarding, client data integrations, file processing and associated infrastructure components. The team acts as a critical liaison between business operations, clients, development teams, infrastructure teams, and external vendors to ensure uninterrupted service delivery across global markets.

The role involves monitoring critical production processes, troubleshooting application issues, managing incidents and service requests, supporting client onboarding activities, ensuring successful data processing and reconciliation workflows, and driving timely resolution of production issues while maintaining high service availability and operational excellence.

Key Responsibilities

Provide Level 2 Application Support for various applications under Omnium platform.

Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability.

Investigate and resolve production incidents within agreed SLAs.

Analyze trends and identify recurring operational issues. Perform root cause analysis for recurring issues and recommend preventive measures.

Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls. Engage concerned Development and shared services teams during critical outages.

Support onboarding of new clients and data feeds into the Omnium platform. Coordinate setup, validation, and testing of inbound and outbound data interfaces.

Manage FTP onboarding and data delivery configurations.

Participate in application releases and production deployments. Perform application checkout activities following releases and infrastructure changes.

Drive automation opportunities to reduce manual effort and improve service quality. Develop and maintain monitoring procedures and operational dashboards where ever applicable.

Ensure all production alerts are acknowledged and addressed in a timely manner.

Serve as a point of contact for business users and operational teams. Provide regular communications and status updates during incidents.

Participate in service review meetings and operational governance forums.

Ensure a high level of customer satisfaction through professional communication and ownership.

Required Skills & Experience

3-6 years of Production Application Support experience.

Unix/Linux command-line knowledge.

Experience with SQL and database troubleshooting.

Understanding of batch processing and scheduling tools (Control-M preferred).

Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.

Familiarity with ServiceNow, monitoring tools, and incident management processes.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.