BPO Team Leader - Spanish
Cross Border Talents
·- Location
- Salamanca, Castile and León, Spain · published
- Seniority
- Lead
- Source
- Workable
Description
Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.
Main responsibilities
Supervise daily operations, identify improvements, and resolve incidents.
Support team members with complex medical assistance cases and periods of high demand.
Train, coach, motivate, and evaluate team members.
Organise operational planning and optimise staffing and resources.
Monitor productivity, quality, and operational performance indicators (KPIs).
Collaborate with other departments to improve customer experience and service efficiency.
Help achieve productivity targets and control operational costs.
Prepare reports and analyse performance data to support decisions.