Angel & Genie_Operations Support Engineer – R1/R2_Delhi /Pune_Pan India Location _Immediate Joiners _CTC upto 8 LPA

Operations Support Engineer – R1
2-4 years of experience in security monitoring, alert triage, initial investigation and incident
classification across the SOC environment. The engineer will primarily operate OpenText ArcSight,
OpenText ArcSight SOAR, OpenText NetIQ and OpenText PAM, perform first-level troubleshooting,
analyze security events and logs, execute defined SOAR playbooks/SOPs, manage incidents and
escalate complex issues to L2.
Skills: SIEM Monitoring • Security Event Analysis • Alert Triage • Log Analysis • Incident Classification •
SOAR Playbook Execution • IAM/PAM Monitoring • AD/LDAP • Syslog • Windows/Linux Logs • TCP/IP

• DNS • Basic Threat Analysis • IOC • MITRE ATT&CK • ITSM • Incident Escalation
  Skill Required: OpenText ArcSight • OpenText ArcSight SOAR • OpenText NetIQ • OpenText PAM
  Alternate: SIEM: IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSIAM, SOAR: Splunk SOAR, Palo
  Alto Cortex XSOAR, Swimlane, Turbine, IDAM: SailPoint, Saviynt, One Identity, Oracle IGA, Microsoft
  Entra, PAM: CyberArk, BeyondTrust, ARCON
  Location: Pune, Delhi, Bangalore and across Pan India.
  Education: Diploma / B. Tech
  Operations Support Engineer – R2
  4-6 years of experience advanced security event investigation, application/platform troubleshooting
  and incident analysis across the SOC environment. The senior engineer will provide advanced
  support for OpenText ArcSight, OpenText ArcSight SOAR, OpenText NetIQ and OpenText PAM,
  including log ingestion, parsing, correlation rules, SOAR playbooks, identity and privileged-access
  issues, integrations and security incidents.
  Skills: SIEM Troubleshooting • Log Ingestion • Parsing/Normalization • Correlation Rules • Detection
  Engineering • SOAR Playbooks • API Integration • Identity Lifecycle • PAM Troubleshooting •
  AD/LDAP • Threat Investigation • Threat Intelligence • MITRE ATT&CK • Linux/Windows • Network
  Security • Python/PowerShell • Advanced RCA
  Skills Preferred but not mandatory: OpenText ArcSight • OpenText ArcSight SOAR • OpenText NetIQ
• OpenText PAM
  Alternate:
  SIEM: IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSIAM
  SOAR: Splunk SOAR, Palo Alto Cortex XSOAR, Swimlane, Turbine
  IDAM: SailPoint, Saviynt, One Identity, Oracle IGA, Microsoft Entra
  PAM: CyberArk, BeyondTrust, ARCON
  Location: Pune, Delhi, Bangalore and across Pan India.
  Education: Diploma / B. Tech