Sales Operations Analyst

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as Sales Operations Analyst

We're looking for a highly skilled Salesforce Reporting-focused Sales Operations Analyst to join our Revenue Operations team.

This is a hands-on Salesforce role where you will be responsible for designing, building and maintaining Salesforce reports, dashboards and analytics that drive business decisions across our global revenue organisation. You will serve as a trusted reporting expert, ensuring stakeholders have access to accurate, actionable and timely insights on pipeline performance, forecasting, sales productivity and revenue trends.

The ideal candidate will have strong Salesforce reporting expertise, experience developing custom and joined reports, and a passion for transforming complex data into meaningful business intelligence.

What you'll do:

As a Sales Operations Analyst, you will:

• Design, build and maintain Salesforce reports, custom report types, dashboards, filters and scheduled reporting.
• Develop complex Salesforce reporting solutions, including joined reports and multi-dimensional analysis.
• Provide visibility into pipeline performance, forecasting accuracy, renewals, sales productivity and revenue KPIs.
• Analyse sales trends, conversion rates, funnel performance and forecast attainment to provide actionable recommendations.
• Partner with business leaders to translate reporting requirements into scalable Salesforce solutions.
• Maintain high standards of data integrity across Accounts, Contacts, Opportunities and Forecasting objects.
• Conduct regular audits to improve data accuracy, completeness and reporting reliability.
• Identify and resolve reporting and data discrepancies across Salesforce and integrated systems.
• Establish and promote CRM data governance best practices.
• Support forecasting and pipeline management processes.
• Assist with territory planning, quota management and operational reporting initiatives.
• Work with Sales, Marketing, Customer Success and Finance teams to align reporting and performance metrics.
• Contribute to continuous improvement initiatives across sales processes and reporting frameworks.