Min/Max Supervisor, Production Support - Overnights

Description

JOB TITLE: Min/Max Supervisor, Product Support (Overnights)

Working with wine is cool. Want to work with wine? Wineshipping is the premier logistics provider for the wine industry, trusted since 1998 to protect our clients’ brands. We combine deep expertise with innovative technology to help wineries grow.

And yes—Wineshipping is a pretty cool place to work. We’ve been voted Best Place to Work in Napa County year after year. Plus, our facilities are climate-controlled… because wine likes to stay cool (and so do we).

GENERAL JOB DESCRIPTION:

The Supervisor, Product Support oversees daily operations and leads teams across picking, product building, palletizing, and quality assurance. This role drives productivity, accuracy, and safety by coordinating labor, monitoring workflow, and resolving operational issues in real time.

The Supervisor provides direct coaching to associates and team leaders, communicates performance expectations, and ensures compliance with SOPs and safety standards. They track key metrics, adjust staffing as needed, and escalate issues that impact service levels or output.

Acting as the link between warehouse leadership and frontline teams, the Supervisor delivers shift updates, supports continuous improvement efforts, and maintains a disciplined, high-performance work environment.

SCHEDULE: Sunday - Thursday 10:00 pm - 6:30 am 

MAJOR DUTIES AND RESPONSIBILITIES:

• This supervisor’s role includes overseeing timecards, attendance, and providing timely and adequate feedback/coaching to the team. Contribute to the makeup and composition of your team. Note: This position does not make hiring or termination decisions or execute disciplinary actions and is not authorized to sign on behalf of the company.
• Keep the team SAFE. Our first responsibility is that everyone goes home in the same or better shape than they showed up that day.
• You’ll constantly be evaluating and building your team. Sure, people come and go, but you will provide an environment where people want to be vs one where they want to leave. You will have a lot of help with this.
• Delight our customers by hitting their targets every day, building confidence in you and in Wineshipping.
• You will help set operational goals, and you will help us achieve them. 
• Organize products and maintain orderly item location. When we can find things quicker, our customers get things faster.
• Do your best, every day. Only you know when you are doing your best.
• Other things may come up from time to time, giving you exposure to things you haven’t done before. “Other duties as assigned” sometimes, but we like to keep it interesting.
• Show up and shine- be reliably present and punctual, keeping things on track and on time.

OTHER IMPORTANT ASPECTS OF THE JOB:

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it’s the little things that make the difference in good service and GREAT service for our clients. (The big things matter to them too, just saying…)
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions. Following the process yields reliable results. Clients like “reliable”.
• Strong verbal, written, and phone communication skills. 
• Ability to manage time and carry out orders efficiently and effectively.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Other Cool Stuff- And hey — you might get pulled into other projects too. We’re a team that wears many hats, and yours might be fabulous.

QUALIFICATIONS FOR THE JOB:

• Minimum high school diploma, GED, or equivalent education.
• 4–7 years of warehouse operations experience, with at least 1–2 years in a lead or supervisory role.
• Proven success managing teams in high-volume pick/pack, fulfillment, or distribution settings.
• Experience supervising multiple shifts or cross-functional teams.
• Background in e-commerce, 3PL, manufacturing, or high-velocity distribution centers.
• Demonstrated ability to meet departmental KPIs (productivity, accuracy, labor efficiency, safety).
• Experience overseeing multiple warehouse functions (picking, packing, receiving, shipping, inventory).
• Strong leadership ability with experience supervising, coaching, and developing teams.
• Skilled in managing daily staffing levels, delegating work, and ensuring workflow balance.
• Advanced proficiency with warehouse management systems (WMS) and reporting tools.
• Ability to analyze operational data to identify trends, inefficiencies, and improvement opportunities.
• Strong understanding of inventory control concepts and order flow processes and capacity planning, and quality assurance and error-reduction techniques.
• Competency in operating or supervising equipment such as forklifts, pallet jacks, and conveyor systems (certifications preferred).
• Proven track record of maintaining a safe working environment through training, monitoring, and corrective action.
• Ability to conduct incident investigations, complete safety documentation, and lead safety meetings.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods of standing/walking/sitting.
• Occasionally lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts. 
• Occasional loud noise.
• Occasional varying environmental temperature changes. 

PAY AND BENEFITS:

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.

Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.