Patient & Procedure Coordinator Lead

Description

The Patient & Procedure Coordinator Lead is responsible for overseeing front desk operations, patient intake, and interventional procedure scheduling using eClinicalWorks (eCW). This role supports a seamless patient experience from check-in through procedure coordination by providing day-to-day operational leadership, optimizing workflows, and ensuring accuracy in scheduling, documentation, and insurance processes. The Lead serves as a resource to staff and partners closely with clinical and administrative teams to support efficient clinic operations and high-quality patient care.

Responsibilities:

• Provide day-to-day operational leadership for front desk and scheduling workflows, including check-in/check-out, registration, patient flow, and real-time issue resolution to ensure efficient operations and high service quality.
• Ensure accurate front-end data capture and revenue cycle support, including demographics, insurance eligibility, authorizations/referrals, copay, and balance collection; coordinate with billing to reduce claim errors.
• Oversee eCW scheduling and resource utilization for clinic visits and procedures; ensure appropriate appointment types, documentation, and procedure readiness.
• Manage front desk and scheduling task workflows in eCW (Jellybeans), ensuring timely completion, proper routing, and accurate documentation, scanning, and indexing in the patient record.
• Serve as a subject-matter resource for eCW front office workflows; provide training, informal coaching, and real-time feedback, escalating performance concerns to the manager as appropriate.
• Monitor operational performance using eCW reports (efficiency, accuracy, wait times, no-show/cancellation rates, patient satisfaction, and scheduling metrics) and implement workflow improvements based on data insights.
• Ensure HIPAA compliance and high-quality, professional patient service, including clear communication of wait times, financial responsibilities, and procedural instructions.
• Travel to Austin-area satellite clinics up to two times per week, as needed.
• Performs other duties as assigned to support the mission, values, and strategies of CPI.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1 year of prior leadership, lead, or supervisory experience required.
• 3+ years in a healthcare front desk, scheduling, or care coordination role preferred.
• 2+ years of hands-on experience with eClinicalWorks (eCW) front office functionality preferred, including check-in/check-out workflows, scheduler and resource scheduling, insurance verification tools, Jellybeans tasking, and the Healow patient portal.
• Strong understanding of front-end registration accuracy, scanning and documentation workflows, and payment posting.
• Experience in pain management or procedural specialties preferred.

Pay rate: $20.00 - $22.00 per hour, depending on experience

Schedule: Full-Time, 40 hours per week, Monday - Friday

Location: North Austin Clinic