German Speaking Business Travel Advisor | Corporate Travel Solutions | Sofia

Job Description

We are recruiting German-speaking Business Travel Advisors for a hybrid and remote-friendly corporate travel project based in Sofia, Bulgaria, supporting a major American travel provider in partnership with a global customer experience leader.
In this role, you will deliver high-touch travel support to business executives and corporate travelers undertaking worldwide journeys. You will manage complex flight bookings, hotel reservations, rail connections, and itinerary modifications before and during travel, ensuring every interaction reflects the highest standards of professionalism and care.

Your Role

• Provide high-touch travel management and customer support in German and English via voice and email channels.
  
• Coordinate, book, and adjust flights, accommodation, rail travel, and ancillary arrangements for corporate travelers globally.
  
• Manage time-critical itinerary changes, re-routings, cancellations, and travel disruptions smoothly and efficiently.
  
• Communicate with high-level corporate clients with exceptional politeness, empathy, and executive professionalism.
  
• Utilize multiple global distribution systems (GDS), airline platforms, internal databases, and ticketing software.
  
• Accurately document all booking records, fare rules, and communication logs within CRM systems.
  
• Deliver first-contact resolutions wherever possible while upholding strict corporate travel policies.
  

Your Qualifications

• Fluency in German (C1 level or higher), both written and spoken.
  
• Solid command of English (B2 level or higher) for internal communications and system navigation.
  
• Mandatory prior experience in the travel, airline, corporate travel, or hospitality industry.
  
• Previous experience in a BPO, customer experience center, or reservation desk environment is an advantage.
  
• Strong verbal communication, active listening, and calm problem-solving skills under pressure.
  
• Good computer literacy, fast typing skills, and proficiency with MS Office tools and multi-system platforms.
  
• High school diploma or equivalent secondary education.
  
• Based in Sofia or willing to relocate to Bulgaria.
  

The Offer

• Work Model & Location: Hybrid working arrangement operating from modern offices in Sofia (Business Park area), with dedicated work-from-home options available for specialized shift rotations.
  
• Shift Schedules:
  
  • Day-Shift Option: Monday to Friday, daytime operational window (09:00 to 20:00, weekends off).
    
  • Night-Shift Option: Rotational overnight shifts (Monday to Sunday, 00:00 to 08:00) with dedicated shift allowances and remote work flexibility.
    
• Compensation & Allowances: Highly competitive monthly base salary package, augmented by night-shift bonuses (for overnight schedules) and monthly food vouchers.
  
• Health & Wellness: Advanced medical insurance coverage (comprehensive health and life insurance plan) and corporate gym/sports membership contributions.
  
• Relocation Package: Full relocation assistance for candidates moving to Sofia, including 14 nights of initial hotel accommodation upon arrival and flight expense reimbursement.
  
• Training & Career Growth: Comprehensive 3-month paid initial training program to master corporate travel systems and industry-specific tools, with long-term career advancement opportunities across a global organization.