Help Desk Analyst

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

Job Description

Duties/Responsibilities

• Setup and support of iPad iOS
• Setup and support of Microsoft Surface tablets
• End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
• Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
• Administration of VUE platform for user account setup and activation

Qualifications

• Proficiency with web browsers/settings on multiple devices

Knowledge Skills, and Abilities

• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
• Excellent communication and customer relation skills.
• Trouble shooting pc and iOS
• Experience with Apple iOS setup and deployment
• Knowledge of Mobile Device Management (MDM) software
• Knowledge of VUE platform
• A positive ‘can do’ attitude

 

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

 

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

 

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

 

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.