Account Provisioning Specialist(Enterprise)-Military Health

Location: Remote (US)

Clearance: Public Trust (Tier 3)

Enable Secure Access. Support Mission-Critical Healthcare Operations.

We are seeking an Account Provisioning Specialist to support user account management and application access across multiple enterprise systems. This role is responsible for ensuring employees and authorized users receive timely, accurate, and secure access to the applications and resources they need. The ideal candidate will have experience managing user access requests, coordinating approvals, and maintaining compliance with established security policies and procedures.

What You'll Do

• Manage user account and access requests from initial submission through completion, including identity verification, access authorization, account creation or modification, and final validation.

• Maintain accurate user access records, role assignments, and account permissions across multiple applications and systems.

• Process routine account maintenance activities, including password updates, access modifications, and account changes.

• Coordinate complex or sensitive access requests with appropriate teams to ensure proper review and approval.

• Monitor request timelines, track outstanding issues, and provide updates to ensure timely resolution.

• Identify opportunities to improve account provisioning processes through workflow enhancements and automation while maintaining established procedures and security standards.

Required Qualifications

• Minimum of 2 years of experience in account provisioning, user access administration, or Identity and Access Management (IAM).

• Experience using ServiceNow or similar IT service management platforms to process, manage, and track requests.

• Ability to meet applicable background screening and security requirements.

Preferred Qualifications

• Experience managing user roles, permissions, and access controls across enterprise applications.

• Familiarity with account provisioning processes in healthcare or other regulated environments.

• Experience supporting process improvements, workflow automation, or account provisioning system enhancements.

Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.

Benefits & Perks

Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:

● Company-supported professional certifications aligned with program work.

● Professional development and career growth opportunities.

● 401(k) with 100% company match up to 6%.

● Medical, dental, vision, life, and disability coverage.

● Generous paid time off and company holidays.

● Home-office equipment and remote-work support.

● Fitness and wellness reimbursement.

● Weekly pay schedule and team events.