Program Coordinator for Outreach and Strategic Enrollment Initiatives

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Job Title:

Program Coordinator for Outreach and Strategic Enrollment Initiatives

Department:

Strategic Enrollment | Graduate and Professional Admissions

Reporting to the Assistant Director of Graduate and Professional Admissions, and as a member of the Graduate and Professional Admissions (GP) Outreach team, the Program Coordinator is responsible for the following job responsibilities:

60%: Serves as an advanced resource to GP and Buckeye Link staff to resolve escalated admissions cases involving complex application and enrollment issues. Maintains current, comprehensive knowledge and expertise of Ohio States’ Graduate and Professional program offerings and admissions policies and procedures, including institutional, state, federal, and international immigration regulations, SEVIS requirements, and distinctions amongst visa types. Advises prospective students, applicants, and admitted students through in-person and virtual appointments, phone calls, and email. Collaborates with graduate program offices, professional colleges, the Graduate School, and processing teams; makes recommendations to streamline and enhance the application process and user-experience; ensures effective intake of students. Uses a Peoplesoft student information database to track applicant information and provide status updates; utilizes Salesforce CRM to conduct recruitment outreach via phone and email and contributes to the creation of recruitment and yield marketing campaigns.

20%: Utilizes professional knowledge and experience to develop, implement, oversee, and manage Graduate and Professional Admissions outreach and recruitment activities in support of strategic enrollment initiatives, examples of which may include, but are not limited to:

• Leads individual and group campus tours and customized virtual information sessions for GP’s Campus Visit Program to promote access to Ohio State to prospective graduate and professional students. Serves as the point of contact and operational liaison, coordinates logistics and provides exceptional customer service. Collaborates with visitors and group leaders, student organizations, campus support services, faculty and program staff, and SEM Marketing and Strategic Communications.
• Coordinates operational and logistics support, including creating webinar links, registering for events, ordering promotional items, updating print marketing materials, managing the monthly team schedule and recruitment/events calendar, and collecting and tabulating team data. Ensures timely and accurate administration, management, and communication of events, programs and initiatives, and tracks and reports success of these recruitment efforts to inform decision-making.
• In support of international recruitment initiatives, plans specialized recruitment events for sponsoring agencies and prospective sponsored students on-campus and off-campus, including presenting webinars and serving as liaison and point of contact between EducationUSA, Fulbright, and other sponsoring agencies, international alumni groups, SEM Marketing and Strategic Communications, the Office of International Affairs (OIA), and program offices. Serves as a subject matter resource for information focusing on best practices for recruitment and enrollment that promotes international student enrollment.
• Designs, develops content, and maintains the team’s training manuals, job aids, and other instructional materials, templates, PowerPoint presentations and webinars, in accordance with brand guidelines and best practices, adapting complex information into user-friendly and easy-to-understand visual, written and recorded materials.

10%: Conducts large and small-group presentations and webinars regarding the graduate and professional admissions process. Implements recruitment programming designed to cultivate networks and relationships in alignment with the strategic enrollment plan, such as with local community college, regional campuses, visiting student groups, and sponsoring agencies. Represents GP at recruitment events, held on and off-campus, including locally, regionally, and nationally, such as Graduate and Professional College Fairs, Buckeye Bound and Buckeye Preview Days, conferences, workshops, and information and advising sessions.

10%: Participates in special projects to support the needs of the Outreach Team. Serves on university and professional committees. Based on operational needs, may train and manage up to 3 student workers, employing a comprehensive performance management process, including setting expectations through planning, coaching and performance review. Other duties, as assigned.

Occasional weekend and evening work required. Occasional overnight travel (for professional development, conferences, and recruitment activities) required. This position requires successful completion of a background check. Hybrid schedule with a minimum of three days per week of in-person work may be approved after successful completion of training, subject to the operational needs of the Outreach team.

Education/Experience

Required: Bachelor's Level Degree or equivalent combination of education and experience. Minimum 2 years’ relevant experience. Excellent communication and presentation skills. Experience with office technology, such as Microsoft Office applications. Strong project management skills. Strong customer-service background and ability to track and resolve problems.

Desired: 2-4 years’ relevant experience, particularly in the field of Admissions/Recruitment, Customer Service, Communications, or a closely related field; Demonstrated experience working with diverse populations; Demonstrated experience working with programs supporting graduate and professional students.

Additional Information:

Target hiring rate: $20.43/hr

Submission Guidelines: Along with your application and resume, a cover letter is required for your application to be evaluated for interview consideration. Please use your cover letter to explain your interest in the position and why you are the right fit for this role.

CAREER ROADMAP:
FUNCTION: Academic Administration

SUB-FUNCTION: Graduate and Professional Admissions

CAREER BAND: Individual Contributor - Specialized

CAREER LEVEL: S2

Location:

Student Academic Services (0160)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

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The university is an equal opportunity employer, including veterans and disability.