Hotel Assistant General Manager - Embassy Suites Las Vegas

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Las Vegas is looking to hire an Assistant General Manager. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Paid Sick Leave
• Vacation time accrued based on hours worked
• 10 paid holidays each year
• Free parking

Essential Job Functions: ·

• Oversee and observe Front Office team and Restaurant team, support department managers
• Oversee training and onboarding for new hires, including safety training and brand required training
• Selects or assists in the selection of all team members including new hire paperwork and onboarding
• Reviews front office employee and restaurant employee performance and assists department mangers with team member evaluations and disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit
• card receipts, registration cards, reservation cards, direct bills, credit cards, and
• all other sensitive documents
• Conducts or assists in conducting staff meetings including daily stand up meetings, department meetings, and entire hotel team meetings.
• Adheres to all franchise and company procedures and regulations as well as
• standard operating procedures. Attends property walks and evaluations with the General
• Assists the restaurant with inventory control, ordering oversight, Micros monitoring, close out procedures, and training.
• Attends and takes meeting minutes all operation meetings, Revenue calls, resume and BEO meeting in a timely manner and ensure information is shared with team members
• Assists GM in performing daily and weekly property inspections ensuring property
• is maintained to standard and that all safety equipment and conditions are to
• code
• Takes on projects as assigned by GM and complete them by due date
• Receives and resolves or assists in resolving guest complaints and employee
• issues, functions as a Tier 2 level of management for guest complaints after the GSM
• Performs functions of the General Manager in their absence
• Corresponds with group and travel agents to answer special requests for rooms
• and rates
• Assists with sales and marketing efforts as directed
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

Job requirements:

• Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required
• Excellent customer service skills
• Maintains professional appearance and demeanor always
• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments
• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
• Knowledge of Microsoft Office, Word, and Excel
• Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotel
• Exceptional leadership and team building skills and ability to develop people ·
• Strong skills in employee and guest service training

Education and experience: Some college preferred and/or 2 to 3 years related experience managing front desk or housekeeping; or equivalent combination of education and experience.