Animal Care Dispatcher - Weekend Availability

San Bernardino County

Today

Salary: $45k – $64k/yr
Location: San Bernardino, CA, CA
Type: Full-time
Department: Healthcare
Seniority: Entry
Visa: Not sponsored
Closing date: Today
Source: GovernmentJobs

Description

The Department of Public Health (DPH), Animal Care Division, is seeking qualified candidates for the position of Animal Care Dispatcher. Under general supervision, Animal Care Dispatchers will receive and prioritize emergency and non-emergency calls related to animal care. This includes reports of stray, aggressive, injured, or nuisance animals, as well as inquiries from the public.

Key responsibilities include:

Collaborating with animal control officers to ensure they have the necessary information to respond to calls effectively and safely.
Maintaining accurate records of all dispatch activities, including call details, officer responses, and outcomes.
Directing callers to third-party agencies when appropriate.
Managing bite investigations, including tracking bite reports, quarantines, health checks, and rabies control protocols.
Coordinating and tracking rabies specimens sent for laboratory testing.
Facilitating radio communications with field staff.
Operating various animal control databases.
Handling a multiline telephone system when primary call takers are unavailable.
Supporting joint agency responses for field services.
Managing after-hours phone messages from the professional answering service, creating service calls, and distributing messages to the appropriate staff.

Applicants must be available to work on weekends in order to be considered for this opportunity. Those who indicate they are not available on weekends will be disqualified from the selection process.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation which includes verification of employment history and education, fingerprinting, physical exam, and drug screening.

Sponsorship: San Bernardino County is not able to consider candidates who will require Visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Work Schedule: Must be available to work weekends.

Must be willing and available to work on weekends.

-AND-

Must qualify under one of the following options:

Option 1: Six (6) months of full-time equivalent experience providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Experience must be in a public service communications or dispatch center.

Option 2: One (1) year of full-time equivalent experience providing customer service with responsibility for receiving, evaluating, responding to inquiries or complaints and, dispatching field services personnel. Experience must be in a call intake center or dispatch center.

We are looking for individuals who are detail-oriented, able to work efficiently in a fast-paced environment, and possess strong communication skills who are passionate about animal care and making a difference in the community.

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF).

For more important details, review the Applicant Information and County Employment Process.

Skills

Customer Service