Deposit Services Specialist I

Description

POSITION SUMMARY

Responsible for the daily balancing of numerous checking accounts and general ledgers, scanning tasks, and deposit verification requests. Supports our offices, departments, and co-workers with a positive attitude while ensuring all job functions comply with regulatory issues and Bank policies & procedures, maintaining compliance with BSA/AML, and executing various duties and responsibilities assigned by department leadership.

Requirements

PRIMARY DUTIES AND RESPONSIBILITIES

Including, but not limited to the following:

• Scans and indexes new and revised accounts, legal documents, wire transfers, and balancing documentation.
• Handles document retention.
• Works return mail according to department procedures.
• Handles deposit verifications received via clients, businesses, Medicare, and the Social Security Administration.
• Conducts daily reviews and verifications of all CIF and deposit (DDA, SAV, CDA, IRA) maintenance or new accounts; resubmits any errors found and follows through to ensure complete accuracy.
• Processes wire transfers.
• Resolves any Synapsys service events assigned to Deposit Services or assigned individually in a timely and efficient manner.
• Assists co-workers with daily tasks as needed.
• Delivers service excellence to all offices, departments, and co-workers while maintaining a positive attitude and open mind (seeking clarification or help from the Team Leader when unsure of a situation).
• Cross-trains on additional tasks as time and experience allows.
• Assist management with other projects as they arise.

REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent level.
• 3 years of previous banking experience, preferably in deposit-related areas.

SKILLS/SPECIALIZED KNOWLEDGE

• Excellent interpersonal, customer service, communication, and skills.
• Detailed analyzing and problem-solving skills within area of authority.
• Demonstrated proficiency in job-related software and computer programs (including Jack Henry/Synapsys applications, Word, and Excel); 10-key skills are highly preferred.
• Human relations, interpersonal, client service, and good communication skills, along with math aptitude.
• Ability to research and analyze accounts, problems, etc., and document findings.
• Knowledge of bank terminology, functions, and regulations.
• Patience, ability to set priorities, work under pressure, ability to multi-task, adaptable to change, self-starter, and TEAM player.

MISCELLANEOUS/OTHER REQUIREMENTS

• Behavior: Promote and adhere to the Bank's mission, vision, and core values. Must maintain positive working relationships with internal and external stakeholders.
• Safety: Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others. Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules.
• Attendance: Must maintain regular and acceptable attendance at such level as is determined in the Bank’s sole discretion. Must be regularly available and willing to work at such hours per day or week as the Bank determines are necessary or desirable to meet its business needs. Must be available and willing to work such weekends and holidays if the employer determines that it is necessary to do so in order to meet its business needs.
• Travel: Must be available and willing to travel to such locations and with such frequency as the Bank determines is necessary or desirable to meet its business needs.
• Regulatory Compliance: Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity. Failure to comply with all components of these Acts could result in personal, civil money penalties and/or criminal prosecution.
• Civic Activities: Participate in civic activities to assist in growing the local community, while enhancing the visibility of the Bank.