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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement

About the Role

The Principal Engineer & Support Manager is responsible for the strategic leadership, technical stewardship, operational excellence, and continuous improvement of Takeda's LabWare LIMS and MODA platform and associated laboratory informatics ecosystem. This role serves as the technical authority for LabWare and MODA solutions while leading support and engineering teams to ensure reliable, compliant, and business-focused delivery of services across Takeda's R&D, Quality Control, Manufacturing, and GMP laboratory environments.

The successful candidate will drive platform strategy, technical architecture, lifecycle management, service excellence, and innovation while ensuring compliance with Takeda quality, regulatory, cybersecurity, and data integrity requirements.

Key Responsibilities

Technical Leadership

• Serve as the principal technical authority for the LabWare LIMS and MODA platform.
• Define and maintain the LabWare and MODA technology roadmap aligned with DD&T and business objectives.
• Lead solution architecture, platform modernization, and integration strategy.
• Provide guidance on configuration, customization, workflow design, and best practices.
• Evaluate emerging technologies and laboratory informatics solutions.
• Establish and enforce engineering standards, design principles, and technical governance.

Platform Ownership

• Own the overall health, performance, scalability, and reliability of the LabWare ecosystem.
• Ensure platform lifecycle management, including upgrades, patches, and technology refresh activities.
• Oversee integrations with:
  • SAP
  • MES platforms
  • CDS systems
  • ELN solutions
  • Data lakes and analytics platforms
  • Laboratory instruments
• Manage technical debt and platform optimization initiatives.

Service & Support Management

• Lead global support operations for LabWare and MODA systems.
• Establish and monitor service performance against agreed SLAs and KPIs.
• Manage incident, problem, change, and release processes aligned with ITIL principles.
• Drive root cause analysis and continual service improvement activities.
• Ensure effective vendor and managed-service-provider performance.
• Coordinate major incident management and escalation procedures.

Regulatory Compliance & Quality

• Ensure systems remain compliant with:
  • GxP regulations
  • FDA 21 CFR Part 11
  • EU Annex 11
  • ALCOA+ Data Integrity principles
  • Takeda Quality Management standards
• Support audits, inspections, and regulatory inquiries.
• Review and approve validation documentation including:
  • URS
  • FS
  • DS
  • IQ/OQ/PQ
  • Risk Assessments
• Ensure adherence to Computer System Validation (CSV) and Computer Software Assurance (CSA) methodologies.

Team Leadership

• Lead and develop internal engineers, support analysts, and external partners.
• Build high-performing global teams through coaching and mentoring.
• Define team objectives, staffing strategies, and capability development plans.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Support succession planning and talent development activities.

Stakeholder & Business Engagement

• Act as trusted advisor to laboratory, quality, manufacturing, and R&D stakeholders.
• Partner with business process owners to identify opportunities for digital transformation.
• Translate business requirements into scalable technical solutions.
• Manage stakeholder expectations and communicate platform strategy effectively.
• Present technical recommendations to senior leadership and governance boards.

Cybersecurity & Risk Management

• Ensure compliance with Takeda cybersecurity standards.
• Collaborate with Security and Infrastructure teams on vulnerability remediation.
• Conduct risk assessments and mitigation planning.
• Ensure systems maintain high availability, resilience, and disaster recovery readiness.

Financial & Vendor Management

• Manage operational and project budgets.
• Drive value realization from technology investments.
• Oversee vendor contracts, licensing, and support agreements.
• Evaluate supplier performance and strategic partnerships.

Required Qualifications

Education

• Bachelor's degree in:
  • Computer Science
  • Information Technology
  • Engineering
  • Life Sciences
  • Related discipline

Preferred:

• Master's degree in relevant field

Experience

• 5+ years of experience in IT, engineering, or laboratory informatics.
• 4+ years supporting or engineering LabWare LIMS solutions.
• 4+ years in technical leadership or management roles.
• Experience within pharmaceutical, biotechnology, or regulated manufacturing industries.
• Demonstrated experience managing global support organizations.
• Proven experience delivering enterprise-scale digital solutions.

Technical Expertise

Strong experience with:

• LabWare LIMS
• LabWare ELN (preferred)
• MODA
• Oracle / SQL databases
• Web services and API integrations
• ITIL service management processes
• GxP regulated environments
• Computer System Validation (CSV)
• Cloud and hybrid architecture concepts
• DevOps and Agile delivery methodologies

Preferred:

• SAP integrations
• Azure cloud technologies
• Laboratory instrument connectivity
• Data analytics platforms
• CSA methodologies

Leadership Competencies

• Strategic Thinking
• Enterprise Mindset
• Technical Excellence
• Customer Focus
• People Development
• Collaboration Across Functions
• Decision Quality
• Continuous Improvement
• Innovation Leadership
• Change Management

Benefits:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

#Li_Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time