Senior Manager - RGM

Overview

The COE Support- Performance Management Analyst is responsible for management of Revenue Growth Management service delivery performance and its reporting. This role will manage governance framework of functional service delivery KPIs, operational performance scorecards, Value discovery and realisatoin tracking, overall organization health KPIs providing key insights and analytics to the RGM capability teams and leadership. 

This role is accountable for standardization, simplification, integration, automation and data visualization of the success metrics across RGM Service Delivery capabilities. The role is also responsible to work closely with the Service delivery leads and the Product Support Lead to provide feedback between Sector service delivery and Product Build to ensure the product roadmap is aligned and business inputs are fed into the product build

This person will work closely with the CoE Performance Mgmt. Lead and partner with Global capability Leads, Strategy & Transformation Digital Capabilities, Sector & Global Design leads in setting up service management and governance.

 

 

Responsibilities

List in priority order the main accountabilities/deliverables of the role. These should be statements of the primary responsibilities of the incumbent. At the end of each statement, identify whether the role is accountable for making decisions, being informed, providing consultation or executing actions relative to the accountability as given below: Provide 7-10 accountability statements in this section. Also note other relevant jobs or groups that are impacted by the accountability.

 

Overall CoE Performance Management:

 

• Support the overall RGM service delivery agenda to ensure teams are on track to deliver various programs timelines, expected benefits and intervene/escalate as necessary to address roadblocks.
• Develop reports, dashboards, presentation and storylines in support of the RGM CoE agenda including but not limited to Monthly reviews, Quarterly governance, various Capability or programs Sell-in Decks, AOP and Strategic Plans
• Set timelines, deliverables and clear agendas for the RGM CoE performance management initiatives and drive it across key stakeholders incl. service delivery leads, change leads, PEX leads & other involved stakeholders.
• Influence, collaborate and partner closely across Sector and Hubs teams at various seniority levels within the organization to ensure successful realization of the Commercial Sales functional goals and deliverables.
• Leverage project management skills and Communication Tools (Presentations, Project Management, Performance Management Dashboards etc…),  to successfully manage the work and serve as a subject matter expert on various projects / key topics impacting the RGM CoE Agenda
• Develop and implement integrated work plans and tools, reflecting more granular dependencies, milestones, deliverables, efficiencies and deployments.  Makes decisions to identify critical risks/issues and implement mitigation plans that impact the overall timeline and economic delivery of the RGM CoE Agenda as well as suggest ways to improve process efficiencies.
• Analyze data from multiple sources and identiy trends, gaps, risks & opportunities that impact the service delivery performance of the RGM CoE. Apply critical thinking and relevant project management methodologies to perform root cause analysis and drive action plans for resolutions and intended outcomes
• Facilitate meetings with RGM CoE service delivery leads & teams to review status of ongoing initiatives and mitigate risks for implementation

Qualifications

• 5+ years of experience in Performance management, expertise in service delivery KPIs, tools and practices
• Ability to work with service managers and operational colleagues in order to understand their data and performance management needs.
• Visualization tools and practices (dashboards, journey maps, etc)
• Excellent reporting and analytics skills
• Knowledge on SNow and Monday.com is a plus Financial acumen , understanding of RGM principles
• Ability to engage and influence leaders, including collaboration with cross-functional and global teams