Prime contact of the company toward the customer for order-related activities.  
 
The Customer Service Representative independently manages an assigned portfolio and is accountable for the execution of the order-to-cash process, ensuring customer satisfaction, operational excellence, and alignment with business objectives. 
 
Please note that this role requires on-site presence five days per week, Monday through Friday. 
 
This position is open to candidates belonging to protected categories under Law 68/1999. 
 
When applying, please submit your CV/resume in English to support the recruitment and review process.

Responsibilities: 

• Efficiently and independently process order-to-cash from order receipt through different channels (email, web order, EDI), to order confirmation, delivery, and invoicing, 

• Manage customer order portfolio independently, ensuring accurate execution and compliance with company policies. 

• Act as front-line business contact for product, quality, and supply chain inquiries, 

• Keep clients proactively informed and act to maximize ability to serve, 

• Analyze SAP reports to identify and resolve open issues, 

• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality, and other departments, 

• Receive, enter, and manage customer non-conformances/claims, including returns and debit/credit note management, 

• Build sustainable customer trust through proactive communication.

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Qualifications:

The following are minimum qualifications for the role:

• Bachelor’s degree with 0–3 years of relevant work experience; OR

• High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field; OR

• High School Diploma with 7+ years of work experience.

• Fluency in English, with effective written and verbal communication skills.

• Fluency in German, with effective written and verbal communication skills.

• Working knowledge of Microsoft Office.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and adjust priorities based on customer and business needs.

• Ability to work effectively in a dynamic, multicultural environment.

• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.

• Ability to work collaboratively within a team and independently when needed.

The following are preferred qualifications for the role:

• Experience in the chemical industry.

• Master’s degree.

• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems.

• Experience supporting customers or managing customer relationships.

• Demonstrated commitment to continuous learning and development.