Motor Claims Officer

Join a leading full-service Australian insurance brokerage providing comprehensive solutions across general insurance, finance broking, professional and financial risks, claims administration, and risk advisory services. Be part of an established business committed to delivering tailored insurance solutions and exceptional client service across Australia.

The Opportunity

Turn claims into successful outcomes. As a Motor Claims Officer, you’ll take ownership of motor claims from start to finish, guiding clients through the claims process while coordinating with insurers, repairers, and service providers to ensure smooth, timely, and hassle-free resolutions.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment.” -Allocations and Admin Assistant, ASW Philippines.

What You’ll Do

• Handle a caseload of around 150 basic motor claims, overseeing the entire claims process from start to finish.
• Correspond via email and phone with insurers, repairers, service providers, and the client’s team to facilitate claims resolution.
• Set up and maintain electronic claims files for the wider claims team to ensure accurate record-keeping and accessibility.
• Conduct thorough analysis and reporting on claims data to identify trends and areas for improvement.
• Perform investigations into claims as necessary and negotiate settlements in a fair and timely manner.
• Manage multiple priorities effectively while working independently and proactively in a dynamic environment.
• Deliver excellent customer service, providing timely and clear communication to all stakeholders involved in the claims process.
• Be open to expanding knowledge and expertise in other areas of claims, including Liability, Travel,  Accident & Health, and basic Property claims.

Key Criteria

• At least 1-2 years of experience in motor claims, preferably within an Australian insurance company.
• Exceptional written and verbal communication skills in English.
• Strong analytical and reporting skills with attention to detail.
• Ability to prioritize tasks effectively and manage time efficiently.
• Experience in Insight and Microsoft Office is preferred  
• Self-motivated and able to work independently while being a proactive team player
• High level of professionalism   

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with 1 month fully onsite and hybrid after. 

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