Experienced Administrative Assistant (Full-time) - Home Care & Hospice

 

Job Description

Job Title: Home Care and Hospice Administrative Assistant

Department: Administrative Services

Supervisor: Director of Human Resources

Schedule: Full-Time Days, Monday through Friday 40 hrs. per. week 8:00am - 4:30pm

 

Job Objective:

Support the administrative and clinical functions of the Home Care and Hospice Departments.

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 2+ years of related experience

Licensure: None

 

Job Standards

1. 1. Must possess excellent organizational skills.
2. 2. Must possess excellent interpersonal, communication and phone etiquette skills.
3. 3. Must have excellent written and verbal skills.
4. 4. Must have strong computer skills and ability to navigate electronic operating platforms.
5. 5. Must be able to multi-task and work efficiently.
6. 6. Must always conduct themselves professionally and maintain confidentiality requirements.
7. 7. Must work well under pressure and remain calm during challenging situations.

 

Essential Job Functions:

1. 1. Provide comprehensive administrative support and general office operations including answering phones, greeting customers, data entry, daily mail distribution, document preparation, spreadsheets, forms, reports, letters, meeting materials, and other administrative documents with strong attention to accuracy, professional presentation and confidentiality.
2. 2. Manage office supply inventory, including ordering routine and non-formulary patient supplies.
3. 3. Schedule and coordinate meetings, agendas, meeting materials, and minutes, including biannual professional meetings as applicable.
4. 4. Prepare and distribute hospice admission packets and private duty/Companions & Homemakers packets; assist with non-clinical intake communications as assigned.
5. 5. Manage and triage high-volume incoming calls and communicate professionally with patients, families, caregivers, healthcare providers, and internal departments to ensure timely follow-up, coordination, and resolution of issues.
6. 6. Coordinate weekly hospice bereavement correspondence and quarterly memorial invitations.
7. 7. Maintain and organize office operations,
8. 8. Assist with billing documentation, authorizations, required forms, and related administrative follow-up for applicable services as assigned.
9. 9. Support quality assurance and performance improvement activities by tracking reviews, checklists, action items, and completion of required administrative documentation.
10. 10. Assist with audit and regulatory survey preparation by organizing records, responding to documentation requests as directed, and maintaining appropriate logs.
11. 11. Compile routine operational reports and tracking information for department leadership, including assigned follow-up lists and service activity reports.
12. 12. Coordinate appointments, scheduling requests, and communications among Hospice and Companions & Homemakers staff and other departments.
13. 13. Assist staff with the administrative aspects of technology, equipment, and workflow troubleshooting, referring technical and clinical matters to IT or other appropriate personnel.
14. 14. Provides coverage for administrative staff and switchboard receptionist breaks or absences.
15. 15. Perform other related administrative duties as assigned.

Physical and Mental Requirements:

1. 1. Ability to sit or stand for long periods of time.
2. 2. Ability to speak clearly and be understood.
3. 3. Ability to hear sounds despite background noise, such as when answering the phone.
4. 4. Visual acuity to see computers and read printed documents.
5. 5. Ability to use company software and equipment to accomplish electronic tasks.
6. 6. Ability to concentrate on fine details despite interruptions.
7. 7. Ability to attend tasks/functions for more than 60 minutes at a time.
8. 8. Ability to understand and relate to the reasons behind several related concepts.
9. 9. Ability to remember multiple tasks /assignments given to self and others over long periods of time.
10. 10. Ability to perform gross body coordination such as walking, stooping, filing, etc.
11. 11. Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.

 

Environmental Conditions:

1. 1. Rare exposure to blood, body tissue, or fluids.
2. 2. Possible exposure to high/low temperatures.

This job description is not designed to cover or contain every possible listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

1. MSL is an Equal Opportunity employer