Field Service Manager

Description

Job Summary: The Field Services Manager provides overall crew management and scheduling for jobs, materials, and parts for service and/or maintenance of telecommunication towers across Murphy Tower Service locations in Iowa, Minnesota, Nebraska, and Missouri (Central US). This role ensures that service projects are executed efficiently, that field teams are supported, and that all work is properly documented, and closed out, in coordination with internal departments. The individual in this role acts as the operational lead for their assigned region and is accountable for aligning field activities with company expectations for quality, safety, and financial performance.

Requirements

KERA's - Key Essential Responsibility Areas for this position:

• Manage and oversee day-to-day service activity across multiple locations, ensuring efficient crew deployment, schedule adherence, and responsiveness to customer needs. 
• Send out daily service and small cell (TBD) schedule.
• Communicate project needs to crew and schedule manpower and start date.
• Track all work orders in Clickup and make sure the crews are keeping everything updated daily according to the schedule put out.
• Participate in site walks with clients and resolve all questions regarding Scope of Work as needed. 
• Act as liaison between the company and Customers / subcontractors, crew leads, and technicians to make sure the project is completed to customer specifications. 
• Act as a liaison between operations, finance, safety, and quality teams to ensure alignment on project execution, documentation standards, and billing timelines. 
• Obtain purchase order or billing information when awarded job and create file.
• Compile turnover documents and make sure that everything is there that is needed to complete invoices.
• Track expenses by job when ordering materials or paying for materials and services in the field. 
• Review all service tickets for their area and determine if any special access is needed and/or equipment (lifts, cranes, badges, etc.). 
• Order materials for each job as needed.
•  Keep track of stocked inventory levels to prevent material shortage
•   Ensure all assigned personnel trained and/or qualified for their assigned work
• Perform onsite quality and safety audits.
•  Make site visits to oversee progress and assist techs and crew as needed.
• Communicate punch list items to crew leads and complete all punch items as detailed by client
•  Provide bi-annual performance reviews for Techs.
•  Mentor and coach newly placed Techs and Top Hands
• Keep track of and return all customer assets (antennas, radio heads, etc.)
•  Supervise all Services Tech within assigned area.
• Schedule and maintain service vehicle needs (if at a branch office).

Other Duties as Assigned:

• Prepare bids on projects as assigned by Operations Manager
• Travel regularly to service locations within the assigned region to support teams and audit performance.

Requirements – Employees will need to be able to perform the following:

Knowledge, Skills and Abilities:

• Minimum 3-5 years new construction experience.
• Experience in a leadership role is preferred.
• Excellent communication skills – both verbal and written. 
• Proficient computer skills. 
• Ability to manage time effectively. 
• Excellent organizational skills
• Approachable by employees at all levels. 
• Ability to provide courteous customer service to both internal and external customers.

Educational Development:

• Bachelor’s degree in business, project management, or equivalent experience. 

Physical, Mental, and Visual Effort: Continuous speaking, hearing, and visual effort. Position requires standing, walking, and lifting frequently. Continuous mental and visual concentration requiring attention to detail and accuracy. 

Working Conditions: Typical construction work environment, subject to outdoor (hot/cold) extremes, noise, wind, etc.