Associate, Instructional Designer

Job Description

ROLE SUMMARY

We are seeking an Instructional Designer for American Campus Communities (ACC), a Blackstone Real Estate portfolio company and the largest owner, manager and developer of high-quality student housing communities in the United States. This role is based in Bengaluru, India and is hired through Revantage India.

The Instructional Designer supports ACC’s learning and development function by designing, developing and continuously improving scalable learning solutions that strengthen employee capability and operational performance. Working closely with US-based Learning & Development leadership, business leaders and subject matter experts, the role translates business needs, systems, policies and processes into engaging and practical learning experiences across instructor-led, virtual, blended and self-paced formats.

The Instructional Designer manages assigned learning solutions through the design and development lifecycle, including needs analysis, instructional design, content development, implementation support and effectiveness measurement. The role also supports ACC’s learning management system, learning standards and large-scale business initiatives, while identifying opportunities to improve the quality, efficiency and scalability of learning through technology, Generative AI and modern instructional design practices.

PRIMARY ROLE

• Analyze business needs, performance gaps and learner requirements in partnership with business stakeholders and subject matter experts, and recommend appropriate learning approaches and solutions.
• Design and develop instructor-led, virtual, blended and self-paced learning experiences using established instructional design methodologies and adult learning principles.
• Create high-quality learning materials, including facilitator guides, participant materials, eLearning modules, assessments, microlearning, videos, job aids and other performance-support resources.
• Manage assigned learning projects from analysis and design through development, implementation and evaluation, maintaining clear timelines, stakeholder alignment and quality standards.
• Develop working subject-matter knowledge of assigned business processes, systems, policies and initiatives to translate complex information into clear, practical and engaging learning experiences.
• Partner with US-based Learning & Development leadership, business teams and subject matter experts on major system, policy and process implementations, developing learning and performance-support materials that enable successful adoption.
• Maintain and continuously improve existing curricula, training materials, manuals and learning resources to ensure content remains accurate, relevant and aligned with current business practices.
• Support administration of ACC’s learning management system, including content management, learner assignments, reporting, compliance tracking and data-quality activities.
• Establish and apply consistent templates, design standards and development practices across learning content to improve quality, usability and scalability.
• Evaluate learning effectiveness through assessments, learner feedback, utilization data and relevant business measures, and recommend improvements based on identified results and trends.
• Support development and maintenance of operational policies and procedures by translating approved business requirements into clear, accessible documentation and related learning materials.
• Identify opportunities to improve learning design and development through emerging technologies, Generative AI, authoring tools and automation while maintaining appropriate quality, accuracy and governance standards.
• Maintain organized learning content, source files and supporting documentation with appropriate version control to support effective offshore-to-onshore collaboration and continuity.
• Work closely with US-based Learning & Development partners to maintain clear priorities and effective handoffs across time zones, enabling design and development activities to progress efficiently throughout the learning-development cycle.
• Work from the Bengaluru office under the hybrid working model, with working hours aligned to provide meaningful daily overlap with US business hours; flexibility is expected during major system implementations, business rollouts and other peak learning periods.
• Perform other Learning & Development, organizational development and special projects as assigned.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in instructional design, education, organizational development, human resources, communications, business administration or a related field is preferred; equivalent relevant experience may be considered.
• Three or more years of experience in instructional design, learning and development, training, higher education or a related learning function.
• Demonstrated experience designing and developing instructor-led, virtual, blended and digital learning solutions using adult learning principles and established instructional design methodologies.
• Experience developing eLearning, job aids, facilitator materials, assessments, videos and other learning content using modern authoring and content-development tools.
• Experience using a learning management system is required; experience supporting content administration, learner assignments, reporting or compliance tracking is preferred.
• Proficiency with eLearning and content-development platforms such as Articulate 360, Captivate, Synthesia or comparable tools; relevant instructional design or technology certifications are preferred.
• Strong ability to understand complex business processes, systems or policies and translate them into clear, practical and learner-focused content.
• Strong project-management and organizational skills, with the ability to manage multiple learning projects, stakeholders, deadlines and review cycles simultaneously.
• Strong written and verbal communication skills in business English, with the ability to collaborate effectively with US-based leaders, subject matter experts and cross-functional stakeholders.
• Strong attention to detail, visual and presentation-design judgment, and commitment to producing accurate, professional and consistent learning materials.
• Ability to analyze learner feedback, assessment results and other learning data to evaluate effectiveness and identify improvement opportunities.
• Working knowledge of Generative AI and emerging learning technologies, with the ability to apply new tools thoughtfully to improve content development and learning experiences.
• Proficiency in Microsoft Office applications and comfort learning new learning, content-development and collaboration technologies.
• Experience supporting large-scale system implementations, process changes or operational rollouts is preferred.
• Experience within student housing, multifamily housing, property management, hospitality or another geographically distributed operating business is preferred but not required.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]