SLiC Monitoring Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Software License Monitoring Analyst manages the ongoing compliance monitoring of third-party commercial software. The role reconciles contractual rights and purchase entitlements with discovery and manual consumption data to establish accurate, supportable license positions in the software compliance system of record.

Working across Technology Product Management, Procurement, Legal, Vendor Management, Discovery, Onboarding, and Remediation teams, the analyst identifies compliance risks, drives timely resolution, supports renewals and publisher audits, and recommends opportunities to reduce unused or underutilized software spend.

Responsibilities:

• Manage an assigned portfolio of software publishers and products through scheduled license refreshes, consumption updates, monitoring acceptance reviews, and risk evaluations
• Validate the completeness, accuracy, and alignment of contracts, amendments, purchase orders, entitlements, product records, applications, discovery data, manual consumption, and license metrics
• Interpret software agreements, EULAs, use rights, limitations of use, upgrade and downgrade rights, transferability provisions, deployment restrictions, and on-premises, hosted, or cloud usage terms
• Develop and document defensible compliance positions by reconciling entitlements with deployment or consumption data and tracing conclusions to applicable contract terms
• Investigate system-generated at-risk conditions, including over-deployment, expired subscriptions, and limitations-of-use concerns; resolve issues when possible or transition them to Remediation within established service levels
• Partner with Technology Product Managers and Product Owners to obtain attestations, clarify usage, collect manual data for non-discoverable products, and close discovery or ownership gaps.
• Identify, quantify, document, and communicate software compliance exposure and potential financial impact to appropriate stakeholders
• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• 3+ years of experience in software asset management, software license compliance, technology asset management, or equivalent consulting experience in a large, complex enterprise environment
• Demonstrated experience establishing and monitoring software license positions for multiple publishers and products
• Working knowledge of enterprise software licensing models and metrics, including user, device, processor or core, subscription, perpetual, concurrent, and custom metrics
• Ability to interpret complex contracts, amendments, order documents, EULAs, purchase records, and product-use rights and translate them into system configurations and compliance requirements
• Experience reconciling contractual entitlements with discovery, inventory, deployment, and manually collected usage data
• Ability to identify root causes, quantify compliance exposure, document conclusions, and define practical resolution or escalation paths
• Experience with a software asset management or license compliance platform such as Flexera FNMS, ServiceNow SAM, Snow, or USU/Aspera
• Advanced analytical skills, including experience working with large data sets using Microsoft Excel; working knowledge of SQL or business intelligence tools is beneficial
• Strong written, verbal, presentation, facilitation, and stakeholder-management skills
• Ability to manage multiple priorities, work independently with limited direction, and deliver accurate results in a complex and changing environmen.

Desired Qualifications:

• Experience with major enterprise publishers such as Microsoft, IBM, Oracle, Adobe, Broadcom, BMC, or similar vendors
• Experience supporting multiple annual compliance cycles, enterprise true-ups, software publisher audits, or remediation efforts
• Background in technology risk, procurement, contract management, engineering, discovery tooling, data analysis, or financial analysis
• Industry certification in software asset management, IT asset management, or software licensing

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$87,000.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.