Audio/Visual IT Specialist

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community.

Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lake Club, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable.

POSITION SUMMARY:  

This role is part of Martis Camp's Low Voltage Division, which works collaboratively to maintain the club's IT, audio/visual, and telecommunications systems.

The AV/IT Specialist oversees Martis Camp's audio/visual experience, installing, managing, and setting up sound, video, and projection equipment for daily club operations and events. This role also manages inventory of the club's two-way radios and repeaters, while helping the broader IT team deploy, maintain, and troubleshoot workstations and other club technology.

Joining us as a club ambassador, you will serve as the club's subject matter specialist for audio/visual technology and two-way radio systems, and a key support resource for the IT Manager, actively communicating and positively interacting with every department at Martis Camp. Those who take a hands-on approach to Low Voltage technology will be successful in this role.

Reporting to the IT Manager, the AV/IT Specialist helps maintain Martis Camp's technology inventory and assists with new infrastructure installations, ensuring the environment always remains reliable and up to date.

ESSENTIAL JOB RESPONSIBILITIES:  

Audio/Visual Systems Management & Support

• Oversee the club's A/V systems end-to-end, including configuration, maintenance, troubleshooting, and upgrades.
• Manage televisions, projection systems, in-house music systems, simulators, and related audio/visual technology.
• Serve as the club's subject matter expert for A/V technology.
• Partner with the IT Manager, Development Engineer, and vendors on major A/V projects.

Event Technology Support

• Set up and coordinate sound, video, and presentation systems for club events, meetings, tournaments, and special functions.
• Provide on-site event support and real-time troubleshooting.
• Coordinate with vendors, ambassadors, and departments to ensure successful event execution.
• Assist with electrical (line voltage) and technology-related needs for special events.

IT Support & End-User Technology

• Support, maintain, and troubleshoot workstations, POS systems, printers, copiers, scanners, timekeeping systems, networking equipment, and other technology devices and accounts.
• Participate in departmental on-call and coverage plans for general IT support.
• Configure, deploy, and maintain user accounts, workstation hardware, software, and peripheral devices in accordance with department standards.
• Escalate complex technical issues to the IT Manager.

Radio Communications Systems & Asset Management

• Manage the club's two-way radio and repeater systems.
• Maintain radio programming, deployment, maintenance, and troubleshooting.
• Track inventory, lifecycle replacement, maintenance schedules, warranties, and service records for A/V and radio equipment.

Infrastructure Projects & General Low Voltage Support

• Assist with cabling, mounting, equipment installation, and infrastructure deployments.
• Support telecommunications, low-voltage systems, and technology projects throughout the club.
• Serve as a flexible technical resource for emergent operational and technology needs.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge

• Audio/visual equipment, sound systems, projection systems, televisions, and event technology.
• Two-way radio systems, repeaters, and basic telecommunications troubleshooting.
• Network fundamentals, wireless connectivity, Windows-based environments, and end-user technology support.
• Technology inventory management, equipment lifecycle tracking, and preventive maintenance practices
• Familiarity with Microsoft 365 applications, mobile device management, point-of-sale systems, and related business technologies.
• Club service standards and best practices for supporting hospitality operations through technology.

Skills

• Diagnosing and resolving A/V, radio, workstation, network, and peripheral technology issues.
• Organizing and managing equipment inventories, maintenance schedules, and technology assets.
• Planning, setting up, and supporting technology requirements for meetings, tournaments, and special events.
• Communicating effectively with employees, members, guests, vendors, and department leaders.
• Managing multiple priorities while maintaining exceptional customer service, responsiveness, and timeliness.

Abilities

• Build and maintain positive working relationships across all departments.
• Provide professional, service-oriented support in a fast-paced hospitality environment.
• Adapt to changing priorities and respond quickly to operational and event-related technology needs.
• Work independently while exercising sound judgment and escalating complex issues appropriately.
• Maintain confidentiality, integrity, and security of club systems, information, and technology assets.
• Work a flexible schedule, including evenings, weekends, holidays, and on-call support as needed.
• Safely perform hands-on installations, equipment setup, cabling, and related low-voltage and line voltage support tasks.

PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSURE:

• Associate's degree or technical certification in A/V technology, IT, or a related field preferred; equivalent experience considered.
• Valid California Driver's License with an acceptable driving record preferred or required.
• Minimum of three years of experience in A/V systems support, IT support, or a related technical role.
• A+, Network+, Security+, CCNA or similar certifications are a plus.

PERFORMANCE EXPECTATIONS & ACCOUNTABILITY

This position carries primary responsibility for the reliability and performance of Martis Camp's audio/visual, radio, telecommunications, and assigned technology systems. As a result, the AV/IT Specialist is expected to demonstrate a high level of responsibility, accountability, and professionalism.

Successful performance in this role includes:

• Maintaining regular, reliable attendance and being available during scheduled work hours to support club operations, Members, Ambassadors, and events.
• Taking responsibility for assigned systems, projects, and tasks, ensuring work is completed accurately and in a timely manner with minimal follow-up.
• Proactively communicating workload concerns, technology issues, project status updates, and planned absences to allow for appropriate planning and coverage.
• Keeping the IT Manager informed of emerging issues, risks, and project developments, escalating concerns promptly when necessary.
• Responding to challenges with professionalism, flexibility, and a solutions-oriented approach.
• Providing responsive and effective technical support while maintaining positive working relationships across all departments.
• Protecting the confidentiality, integrity, and security of Club systems, information, and technology assets.
• Supporting club events and operational needs through flexibility in scheduling, including evenings, weekends, holidays, and on-call support as required.
• Coordinating details with management to ensure correct execution of assigned projects and tasks.

Consistent demonstration of these expectations reflects successful performance and the level of trust and responsibility associated with this position. Attendance, performance, and conduct issues will be addressed in accordance with Club policies and established performance management practices.

PHYSICAL REQUIREMENTS:

• Ability to safely lift up to 50 lbs.; assistance should be requested when needed.

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to work in confined spaces, in, under, and around desks, in crawl spaces, attics, basements, and at times on ladders or scaffolding.

• Ability to work in hot or cold conditions.

• Dexterity required to work with specialized tools and equipment..

• Ability to work in front of screens for up to eight hours.

• Ability to grip, carry, and maneuver hand tools and power tools.

• Ability to bend, twist, kneel frequently, with or without tools.

• Ability to climb ladders.

• Ability to stand for eight hours at a time.

WAGE RANGE & BENEFITS: $32.50 - $34.00/hr (DOE), with a competitive benefit package

• Medical, Dental, Vision, Life Insurance
• Dependent Care Flexible Spending Account
• 401K with up to 7% employer match
• Paid Time Off
• Annual Fitness Bonus
• 529 College Saving Account
• Scholarship Opportunities
• Retail, Spa, and Golf shop discounts
• Ambassador Recognition Activities and Events
• Free Ambassador Fitness, Golf & Tennis Clinics (when available)
• Work Tango Recognition and Incentive Programs

*Martis Camp Club is an equal-opportunity employer