Analyst People

• Make a direct impact on employee experience by delivering accurate and compliant employee lifecycle administration.
• Build expertise across HR operations, Workday, employee enquiry triage, data analysis and continuous improvement in a global, high-volume environment.
• Join a collaborative Global Services team focused on service quality, compliance and process improvement.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values, care, courage and curiosity, guide how we work and how we treat each other.

About the role

We are looking for a People Analyst to support the delivery of HR Operations Services within Global Services. As an entry point into HR for employees and leaders, the role provides responsive, customer-focused support, triages enquiries with care and confidence, and ensures matters are resolved or directed to the appropriate HR support. You will also contribute to employee lifecycle administration, workforce transactions and a positive employee experience in a high-volume operational environment.

Reporting to the Superintendent People, you will work with employees, managers, payroll teams and other internal stakeholders to deliver reliable, compliant and customer-focused services.

This is an opportunity to build practical capability across HR operations, employee enquiry triage, Workday, employee data analysis and continuous improvement while contributing to process standardisation and automation.

What you’ll be doing

• Deliver employee lifecycle activities, including onboarding, job changes and workforce transactions.
• Process HR transactions accurately in line with service-level agreements, operational procedures, controls and compliance requirements.
• Maintain accurate employee records, documentation and data in Workday and other HR service platforms.
• Act as an entry point into HR for employees and managers, providing responsive, professional and customer-focused support through service portals and operational support channels.
• Triage employee and manager enquiries, resolving standard matters where appropriate and escalating complex, specialist or employee relations matters to the Senior HR Adviser or relevant specialist team.
• Use data and service information to support reporting, identify trends and provide service delivery insights, while maintaining accurate records and data integrity.
• Contribute to continuous improvement, standardisation and automation initiatives that strengthen service efficiency and quality.
• Collaborate with payroll teams and internal stakeholders to support integrated service delivery.

About you

We’re looking for someone whose experience aligns with the key requirements below. You do not need to meet every “Helpful for Success” item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

• A commitment to the safety of yourself and your team.
• A degree in Human Resources or a related field.
• A minimum of 2 years of generalist HR experience.
• Practical exposure to Employment Equity processes and an understanding of Skills Development requirements and practices.
• A sound understanding of South African labour law fundamentals, including the application of basic Industrial Relations and Employee Relations principles.
• Experience in HR operations, shared services, customer service or a high-volume transactional environment.
• Knowledge of employee lifecycle processes and workforce administration.
• Experience using HR systems, workflow tools or service management platforms.
• Demonstrated ability to manage multiple priorities while maintaining accuracy, confidentiality and compliance.
• Ability to communicate clearly and provide effective support to employees, managers and internal stakeholders.
• Excellent customer service, listening and communication skills, with the confidence to triage enquiries and influence stakeholders with care.
• Strong analytical and problem-solving skills, with the ability to interpret HR data, identify trends and maintain high standards of data integrity.
• Fluency in Portuguese and English, both spoken and written, is essential. The successful candidate must be able to independently and accurately translate HR documents and employee communications from English into Portuguese, without relying on external translation support. Rio Tinto is a global company, and the duties of this position may require daily collaboration with colleagues, teams, or partners based outside South Africa.

Helpful for Success

• Previous experience using Workday is preferred, given its importance to the day-to-day delivery of the role.
• Experience with continuous improvement, automation or process standardisation initiatives.
• Experience partnering with payroll or workforce management teams.

What we offer
Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.  

• A work environment where safety is always the number one priority 

• A competitive base salary reflective of your skills and experience  
• Career development & education assistance to further your ambitions 

• Access top tier family-friendly health and medical programs, pension and savings plans  

• Wellbeing benefits 

• Generous Rio Tinto employee share program 

• Employee Assistance Program 

• Ongoing individual wellbeing support for you and your family for personal and professional matters 

• A comprehensive leave policy that covers all moments that matter in life (vacation/annual, paid parental, etc)  

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation and/ or anything else that makes us different. 

At Rio Tinto, we particularly welcome and encourage applications from Women, the LGBTQ+ communities, people with disabilities (PWD) and people from different cultural backgrounds.  

We acknowledge that all people are different and believe that our differences are our strength.  The diversity of skills, life experiences and perspectives within our teams enhance our way of working and our ability to achieve success together