- Location
- Kassandreia, Central Macedonia, Greece · published
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- Workable
Description
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Guest Relations Manager at Domes Noruz Kassandra. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
Domes Noruz Kassandra is an adults-focused, luxury beachfront resort located in Hanioti, Halkidiki, Greece, combining contemporary design with the relaxed atmosphere of the Aegean. Part of the Domes Resorts collection, it stands out for its vibrant lifestyle concept, sophisticated hospitality, exceptional dining experiences and unique blend of relaxation, entertainment and authentic Greek charm.
About the role
As Guest Relations Manager at Domes Noruz Kassandra, you will raise the guest experience by keeping our service standards exceptional and building strong relationships with our guests. You will oversee guest interactions, manage guest feedback and work with every department to meet guest needs.
What you will do
Guest experience
- Develop and put in place initiatives that boost guest satisfaction and loyalty.
- Address and resolve guest questions, complaints and feedback promptly and effectively.
- Monitor guest interactions and make sure every team member offers personalised service.
Team leadership
- Recruit, train, supervise and mentor the guest relations team.
- Run regular performance reviews and give constructive feedback.
- Build a positive work environment that encourages teamwork and high standards of service.
Communication and coordination
- Work with housekeeping, maintenance, food and beverage and other departments so guest requests are met promptly.
- Share guest preferences and special requests with the relevant departments.
- Prepare reports on guest satisfaction and team performance for management.
Health and safety
- Ensure compliance with health, safety and sanitation standards.
- Follow emergency procedures such as evacuations, fire drills and guest incidents.
Administration
- Keep accurate records of guest interactions, preferences and feedback in the property management system.
- Help develop and put in place guest service policies and procedures.
Promotions and upselling
- Develop and promote special packages and events for our guests.
- Work with the marketing team on promotional materials for guest relations initiatives.
- Upsell room upgrades and additional services to grow revenue.
- Promote hotel facilities such as restaurants, bars and the spa.