Room Service Order Taker

Application Deadline: 9 November 2026

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Reporting To: Room Service Manager

Compensation: EGP0 / month

Description

Key Responsibilities

• Coordinate with Waiter/ Waitress & Minibar Attendant.
• Display excellent conversation skills and selling techniques at all times.
• Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned. 
• Projecting at all times a positive and motivated attitude and exercise self-control.
• Having a complete understanding of the monthly profit and loss statement of the department.
• Be able to lead the service and act as a role model to the team.
• Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

Skills, Knowledge and Expertise

• Should have the Egyptian Nationality 
• EDUCATION: High Instituation or University graduate.
• One year experience in a customer service oriented position, 5 Stars Hotel Experiance.
• English – excellent oral and written skills
• The skills the candidate must have to fill this 
  position:

1. Listening and oral skills 
2. Listen attentively and speak clearly 
3. Basic knowledge of Hotel Business Operations  
4. Microsoft Office Applications
5. Opera Cloud System 
6. Basic knowledge of Micros

• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

1. People Oriented
2. Passionate for European luxury
3. Entrepreneurial
4. Straightforward
5. Customer service orientation
6. Teamwork / Cooperation
7. Cross Cultural Sensitivity
8. Interpersonal Skills
9. Integrity

About Kempinski