Change Management Specialist - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Change Management Specialist to manage the change office for large, strategic customers, coordinating contract changes across one or more strategic accounts with a total contract value of up to €100 million. Based in Budapest within Commercial Services, you will act as a key customer contact, facilitate change requests, maintain accurate change-management records and ensure responses meet agreed service levels.

The role combines change management, commercial change coordination, impact assessment and stakeholder engagement, including presenting to customers, senior stakeholders and internal leadership. The profile indicates that candidates are expected to bring approximately 2 to 5 years of relevant experience.

## What you’ll do

• Manage the end-to-end business-as-usual change-control process, covering requests, analysis, approvals, development, implementation, reporting and review.
• Facilitate change requests and manage escalations through the agreed change process.
• Maintain accurate, up-to-date information in the change-management system and provide timely status reporting.
• Conduct detailed impact assessments and support smaller commercial changes, including contract amendments.
• Collaborate with customer change offices, Vodafone operating companies, partners and affiliates to determine and coordinate required changes.
• Present change results and updates to customers, C-level stakeholders and internal leadership.
• Organise and lead meetings with customer change offices and internal stakeholders.
• Ensure appropriate approvals are obtained before changes are implemented and that each change has an accountable internal owner working to agreed service levels.
• Review completed changes to determine whether their objectives have been achieved and help ensure current best practices are reflected in the process.

## Who you are

• You have experience in change management, problem or incident management, or project coordination.
• You understand change-management processes and can work effectively within established procedures while responding to varied and complex situations.
• You are fluent in English and confident communicating, presenting and facilitating discussions with customers and stakeholders.
• You are proficient with Microsoft Word, Excel and PowerPoint.
• You bring strong organisational skills, attention to detail and accuracy, alongside proactive problem-solving and sound decision-making.
• Knowledge of Vodafone Global Enterprise products and internal processes is desirable.
• Approximately 2 to 5 years' experience in similar activities is expected, with the ability to provide professional guidance where appropriate.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and CSR events
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA

## Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/