Patient Account Support Specialist

Location: Ridgeland, MS
Job Type: Full-Time, In-Office
Salary: $50,000–$60,000, depending on experience

Position Overview

Service Specialists Recruiting Agency is partnering with an organization seeking a Patient Account Support Specialist to assist members with claims questions, processing issues, and account-related needs.

This role combines claims support, account administration, and customer service. The individual will manage a high volume of incoming claims emails, process member-submitted claims, and help members understand and resolve issues. The ideal candidate is detail-oriented, organized, and comfortable communicating with members, HR contacts, and healthcare providers.

Responsibilities

• Manage a high volume of incoming claims emails and ensure requests are handled promptly.
• Review and process member-submitted claims, ensuring information is accurate and complete.
• Follow up on outstanding claims and help resolve processing issues.
• Respond to member questions and explain claims processes and account-related information.
• Assist with incoming phone calls and more complex member inquiries as needed.
• Communicate with members, employer HR contacts, and healthcare providers to resolve questions and gather information.
• Help educate members on claims processes and guide them through issues or concerns.
• Collaborate with claims, eligibility, accounting, and customer service teams to provide a positive member experience.

Qualifications

• Previous experience in patient accounts, healthcare administration, medical billing, claims support, customer service, or account management preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Professional and personable approach when working with members and clients.
• Strong problem-solving skills and ability to think through situations independently.
• Ability to manage multiple requests and prioritize a high volume of work.
• Comfortable learning new systems, processes, and industry-specific information.

This is a confidential search. You can apply directly or email Abby Killorin at [email protected].