- Location
- Mexico, Monterrey
- Workplace
- Hybrid
- Type
- Internship
- Department
- Operations
- Seniority
- Internship
- Source
- Workday
Description
As an Order Operations / Fulfillment Intern, you will have the opportunity to learn how software orders move through the fulfillment and licensing process.
Your responsibilities may include:
- Support the team with software license fulfillment and order processing activities.
- Assist with reviewing orders and validating required information before fulfillment.
- Help prepare and deliver licensing information to customers under team guidance.
- Monitor assigned requests and follow up on pending information.
- Assist with maintaining accurate records and operational documentation.
- Work with internal teams to resolve basic order or licensing questions.
- Support reporting, backlog tracking, and other operational activities.
- Help identify opportunities to improve or simplify existing processes.
- Learn and follow established Fulfillment procedures and quality standards.
What We’re Looking For:
- Current university student in Business Administration, International Business, Industrial Engineering, Information Technology, Supply Chain, or a related field.
- Strong attention to detail and organizational skills.
- Good written and verbal communication skills.
- Customer-service mindset and willingness to learn.
- Basic Microsoft Excel knowledge.
- Ability to manage multiple assignments and priorities.
- Problem-solving mindset and ability to work collaboratively.
- Intermediate English preferred, especially for written communication.
What the Intern Will Gain:
- Hands-on experience with Quote-to-Cash and Fulfillment operations.
- Exposure to software licensing and order management processes.
- Experience working with cross-functional and international teams.
- Development of customer service, problem-solving, and analytical skills.
- Practical experience using business systems, reports, and operational tools.
#LI-RH1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Roberta Hernandez Montoro