Service Desk Administrator

Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Diagnose Windows 11, Office 365 and other application issues Set up new hire computer equipment and VoIP Phones Assist users with remote access through VPN. Ensure all ticket communication & follow up in a timely manner based on established SLA Diagnose and fix problems with Laptops and Desktops, as company standard hardware. Implement and maintain security standards, procedures, and guidelines for multiple platforms Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate Strong Microsoft Windows background Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture Experience installing, configuring, and troubleshooting Windows Operating Systems Installation and configuration of hardware and software Active Directory user account configuration and maintenance Proficiency in Microsoft Office suite (365 experience preferred) Experience troubleshooting common networking issues on client systems Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers Deep interest in learning and developing new skills Strong organizational skills and ability to manage multiple tasks concurrently Ability to work well independently as well as follow detailed instructions for completing tasks Must be a team player and be able to work within all levels of a project team Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs. An industry certification such as A+, Network +, MCSA, etc. Basic Microsoft Entra understanding Intune Microsoft 365 Administration ~~*~~ Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience Minimum of three (2) years of experience in Service Desk environment Ability to obtain/maintain a DoD SECRET clearance Please Note: U.S. LI-BG1 onsite