Clinical and Product Support Specialist

At GN Hearing we are united in our ambition to bring people closer through the power of sound. Our hearing solutions combine cutting-edge technology with deep audiological expertise to help people hear more, do more, and be more. You'll join a collaborative, fast-paced environment where we live Our Commitments to Be a Customer Geek, Make It Happen and Embrace to Win, every day. Take a virtual tour of our Sydney production facility and see how collaboration, advanced technology and skilled craftsmanship come together to deliver innovative hearing solutions.

The Opportunity

GN is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team. In this role (based in North Ryde, Sydney) you will collaborate with our territory-based sales team to remotely support customers with their audiological and product training needs to drive positive sales outcomes and strong customer relations.

The successful candidate will be responsible for:

• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
• Providing a high level of Audiological, Product and Technical remote support to customers.
• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
• Calendar management to ensure availability of online training options across the ANZ territories and time zones.
• Monitoring external market ensuring awareness of competitive products/technologies
• Presenting and speaking at various online group sessions, events, and seminars.
• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits
 

• Flexible work arrangements
• Discounts with hundreds of retailers through our Reward and Recognition platform
• Online well-being centre
• Employee Assistance Program
• Discounts on GN products
• Gift vouchers for birthdays and service anniversaries
• Annual flu vaccination
• Volunteer leave
• Novated leasing
• Paid parental leave

APPLICATIONS

Ready to Make It Happen?

If you're ready to make a real impact in a fast‑paced, purpose‑driven environment, we'd love to hear from you! Please apply with your CV and a brief cover letter outlining your relevant experience and what interests you about this role.

Please note that we can only consider applicants with full, unrestricted Australian work rights.

Agencies: Thank you for your interest in supporting us. At this stage we will be seeking to fill this role directly.

GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.  We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here